RevOps Business Process Architect

This is a Hybrid position based on-site three days per week in a North America-based office.

About the Role

The Revenue Operations Business Process Architect is responsible for designing and governing scalable, end-to-end revenue operations processes that enable efficient growth across the revenue organization. This role serves as the strategic owner of revenue operations process architecture, translating business strategy into standardized operating models that improve operational efficiency, data integrity, customer experience, and organizational scalability. The Business Process Architect partners closely with revenue operations business partners across Sales, Marketing, Customer Success, Finance, and growth teams, as well as with Revenue Operations Business Process Analysts and the Workflow Automation Architect, to transform business needs into sustainable operational capabilities.

Responsibilities

• Design and maintain enterprise business process architectures across the revenue lifecycle.
• Partner with revenue operations teams to define future-state operating models that improve scalability, efficiency, compliance, and customer experience.
• Establish enterprise process standards, governance, and design principles.
• Ensure business processes are designed holistically across organizational and system boundaries.
• Identify opportunities to simplify, standardize, and modernize operational workflows, including AI capabilities.
• Translate strategic business objectives into operational process improvements.
• Lead complex cross-functional process redesign initiatives involving multiple business units.
• Facilitate alignment among business leaders on process ownership, governance, and future-state operating models.
• Balance business priorities, user experience, operational efficiency, and technology capabilities when designing solutions.
• Build mid-long term roadmaps for business process maturity and operational transformation.
• Partner with Sales Operations, Marketing Operations, Customer Success Operations, Finance, Growth, IT, Product, and Data teams to improve end-to-end business operations.
• Facilitate executive-level workshops to resolve process gaps, clarify ownership, and align stakeholders around enterprise process standards.
• Act as the design authority lead for cross-functional revenue operations processes.
• Establish governance frameworks for process ownership, documentation, metrics, and change management.
• Develop and maintain enterprise process repositories, standards, and documentation.
• Define process performance metrics and monitor operational effectiveness.
• Lead ongoing reviews to identify optimization opportunities and recommend strategic improvements.
• Ensure process changes align with regulatory, compliance, and organizational requirements.
• Translate future-state business process designs into implementation-ready operational models.
• Collaborate on identifying automation opportunities that support standardized business processes.
• Ensure workflow automation solutions align with revenue operations process architecture and governance standards.
• Validate that automation initiatives preserve process integrity while improving operational efficiency.

Requirements

• 7–10+ years of experience in Revenue Operations, Business Architecture, Business Process Management, Consulting, Operations Strategy, or Business Transformation.
• Demonstrated success leading enterprise business process redesign initiatives across multiple functions.
• Experience designing operating models and scalable business processes.
• Strong understanding of business process governance and organizational design.
• Experience partnering with business and technical teams to deliver complex operational initiatives.
• Experience supporting enterprise transformation or digital transformation initiatives.
• Experience facilitating executive workshops and influencing senior leadership.

Skills

• Enterprise business process architecture
• Operating model design
• Cross-functional process optimization
• Business capability mapping
• Process governance
• Strategic planning
• Systems thinking
• Organizational design
• Stakeholder management
• Executive facilitation
• Business requirements governance
• Exceptional communication and influence skills

Benefits

• Competitive salaries (top 5% of similar-sized companies, according to Comparably)
• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption, or surrogacy (offered 1 year after start date)
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year (starting 6 months after hire date)
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings