Review Response Specialist

Responsibilities

• Respond to reviews across platforms
• Escalate serious issues appropriately
• Track and report on review trends
• Develop response templates
• Train clients on review best practices

Must Have

• 2+ years customer service experience
• Excellent written communication
• Strong empathy and patience
• Familiarity with review platforms
• Quick problem-solving skills

Nice to Have

• Multi-language capabilities
• Healthcare or legal industry experience
• CRM experience
• Social media management
• Conflict resolution training

What's Great in the Job

Turn customers into advocates
See direct impact on ratings
Develop valuable communication skills
Work across industries
Supportive team
Flexible hours

What We Offer

Each employee has a chance to see the impact of their work.
You can make a real contribution to the success of our clients and our company.
We believe in work-life balance, continuous learning, and celebrating our wins together.

Perks

• Competitive salary
• Flexible work options
• Growth Training & development
• Career advancement

Team Culture

Collaborative environment
Regular team events
Remote Friendly Work from anywhere
Flexible scheduling