Reverse Logistics Field Specialist

About the role

The role is based in our Ontario RDC and involves shifts starting at 7:00 am and ending at 4:00 pm, depending on the production schedule. Regular travel to regional distribution centers, carrier terminals, and customer locations is required.

Responsibilities

• Maintain safe work and travel practices at all times.
• Own and analyze Reverse Logistics KPIs, identify trends, quantify impact, and drive corrective actions.
• Manage travel schedules and conduct regular visits to regional distribution centers (RDCs), customer locations, and other sites for routine audits or follow-up on damage or return issues.
• Serve as an escalation point for operational, quality, compliance, customer, and system-related issues for the regional distribution centers.
• Partner with RDCs to develop and execute damage reduction, inventory optimization, and scrap reduction initiatives.
• Review operational dashboards and audit findings to identify risks, gaps, and improvement opportunities.
• Lead damage reduction efforts through data-driven analysis and collaboration with internal and external stakeholders.
• Work with Quality teams to evaluate packaging design and identify opportunities for improvement.
• Provide ongoing training, coaching, and influence to RDC teams to reinforce best practices.
• Identify, evaluate, and implement process improvement opportunities across Reverse Logistics operations.
• Review and refine guidelines, processes, and policies to support standardization, efficiency, and simplification.
• Foster a culture of inclusion, teamwork, and continuous improvement.

Requirements

• Bachelor’s Degree, required.
• EMS Green Gear Certification (or equivalent), preferred.
• Minimum 3 years relevant work experience in a supply chain role/function.

Qualifications

• Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.
• Proven problem-solving skills using critical thinking and data analytics.
• Solid understanding of warehouse operations, material handling, packaging, transportation, and customer return flows.
• Demonstrated passion for continuous improvement and driving operational change.
• Ability to develop creative, compliant solutions for scratch-and-dent recovery and deliver measurable cost-reduction results.
• Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.
• Strong customer service mindset and effective internal/external stakeholder management.
• Results-oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Excellent verbal and written communication, interpersonal skills, and the ability to build strong relationships with internal teams, customers, and key stakeholders.
• Adaptable and flexible when faced with process changes, delays, or unexpected challenges.
• Self-motivated, dependable, energetic, and thorough.
• Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Project).

Skills

• Strong analytical rigor, including advanced root cause analysis, KPI development, dashboard interpretation, and the ability to translate trends into actionable insights.
• Proven problem-solving skills using critical thinking and data analytics.
• Solid understanding of warehouse operations, material handling, packaging, transportation, and customer return flows.
• Demonstrated passion for continuous improvement and driving operational change.
• Ability to develop creative, compliant solutions for scratch-and-dent recovery and deliver measurable cost-reduction results.
• Strong influencing skills with the ability to build alignment across functions and channels with competing priorities.
• Strong customer service mindset and effective internal/external stakeholder management.
• Results-oriented, with the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
• Excellent verbal and written communication, interpersonal skills, and the ability to build strong relationships with internal teams, customers, and key stakeholders.
• Adaptable and flexible when faced with process changes, delays, or unexpected challenges.
• Self-motivated, dependable, energetic, and thorough.
• Intermediate proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Project).

Benefits

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe. Find out more on: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.