Revenue Senior Agent

The Department

The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position.

Job Duties

• Leads the work activities of assigned staff to include planning, assigning, delegating, reviewing, and authorizing work.
• Ensures consistent application of administrative and program policies, procedures, and standards.
• Prepares various management reports including staff work activity reports for administration.
• Answers complex questions regarding tax regulations, statutes, rulings, etc. in the various tax programs.
• Assists the public and agency personnel in dealing with, or resolving unique or difficult tax questions or situations.
• Trains staff in taxpayer assistance, acting as a work leader, answering staff's day to day questions regarding regulations, statutes, and rulings for business and individual income tax programs, and Department procedures for writing internal individual income tax adjustments.
• Covers the work schedule of staff to ensure taxpayers are assisted in a timely manner.
• Responsible for answering and/or distributing the Department's business and individual income tax email correspondence.
• Trains staff in answering business and individual income tax written correspondence, including the request for internal adjustments to correct taxpayer's accounts.
• Updates and/or develops procedures for the job duties assigned to staff.
• Prepares, reviews and edits tax returns for both business and individual income tax and assists taxpayers with electronic filing and payments.
• Processes lottery claims and trains staff in lottery processing procedures.

Requirements / Qualifications

• Minimum Qualifications: Associate’s Degree in business plus two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations. OR Three years of increasingly responsible experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
• Knowledge: mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations.
• Skills: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data/information from computer generated reports; set priorities; relate effectively with people representing a wide variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance or adjustments are necessary to make corrections to various business tax and individual income tax accounts; use independent judgment and plan, assign and monitor the work of others.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.