Revenue Protection Investigator - Oahu

We recognize our competitive advantage — our people. We believe in our employees, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company. Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

About the role

The PCI FIELD INVESTIGATIONS Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has a management vacancy for a Professional role. This position ensures the protection and expeditious recovery of Company revenues resulting from incidences of meter tampering, diversion of electrical current, improper billing, incorrect meter registration, and fraud. The role involves researching, assessing needs, and gathering data to develop, coordinate, and implement recommended solutions. The employee facilitates the development of processes and guidelines for the Customer Services process area and other company areas as necessary. Availability to respond to incidents 24 hours a day, 7 days a week is expected.

Responsibilities

• Conducts field investigations to address potential or actual revenue protection, fraud, or other billing, payment, and field issues.
• Coordinates and/or conducts investigations and documents incidences of meter tampering and electrical current diversion.
• Works with attorneys, law enforcement agencies, and other parties, representing the Company as an expert witness to secure resolution and compliance.
• Researches and analyzes processes to develop preventive actions and services.
• Performs benchmarking, surveying, and cost/benefit/risk analyses for enhanced field operations, efficiency, and effectiveness.
• Conducts interviews with customers to gather and/or substantiate evidence of meter tampering, electric current diversion, or fraud.
• Calculates kilowatt hours to be re-billed.
• Prepares written correspondence and reports to customers and legal authorities as required.
• Contacts customers in person, via telephone, or in writing to discuss and resolve metering or wiring discrepancies.
• Represents the Company in evidentiary hearings and prosecution.
• Develops and revises companywide policy and procedure regarding the revenue protection program.
• Compiles and maintains the revenue protection program database.
• Analyzes data and develops management reports.
• Keeps abreast of industry best practices, attending local and mainland training courses and conferences.
• Develops, coordinates, and conducts educational training on energy theft, such as wiring and meter tampering, prevention and detection, and proper procedures for reporting lost revenue.
• Participates in Company emergency response activities as assigned.
• Performs other duties as assigned.

Requirements

• Working knowledge of the principles of electric meter function and wiring configurations, typically acquired through a formalized apprenticeship program in metering or wiring, electrical design, or electrical construction experience.
• Working knowledge of the effects of meter alterations and components affecting kilowatt hour registration.
• Working knowledge of the National Electrical Code and wiring standards.
• Working knowledge of investigation and documentation procedures.
• Demonstrated proficiency in using various PC software programs (e.g., MS Office: Excel, Word, Access, and PowerPoint) for fairly complex applications.
• Knowledge of facilitation techniques and methods.
• Several (3-5) years of field experience with electrical meters, or as an electrician, or electrical construction design engineer.
• Several (3-5) years of experience in conducting formal investigations.

Skills

• Excellent written, oral, and listening communication skills, including report writing and technical writing.
• Ability to work with the highest level of integrity, trust, and honesty.
• Ability to work independently and assertively in pursuing revenue protection investigations.
• Ability to analyze data and situations, develop solutions, and resolve problems.
• Strong analytical, organizational, planning, and administrative skills.
• Ability to effectively handle difficult and/or sensitive issues/information using tact, courtesy, and discretion.
• Ability to prepare and deliver presentations to a wide range of audiences within the company and the general public.
• Demonstrated ability to remain calm, patient, and flexible in a demanding work environment and adapt to continually changing priorities.
• Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues.
• Demonstrated commitment and ability to effectively embrace and support team and management philosophy and goals.
• Must have or be able to qualify for a State of Hawaii driver’s license.
• Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. The company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come.

Pay

The hiring range for the Revenue Protection Investigator - Oahu position is $71,100.00 to $88,800.00. The selected candidate will be placed according to their skills and qualifications.

Location: Honolulu – Oahu