Revenue Protection Supervisor

About the role

Energize Your Career at SECO Energy! The Revenue Protection Supervisor oversees Revenue Protection field personnel and the Revenue Protection Specialist. This role collaborates with field security teams, law enforcement agencies, utility providers, and internal departments to manage and prepare cases for criminal prosecution. Additionally, the role involves overseeing AMI data analysis, training front-line personnel, and supporting investigative report data collection.

Responsibilities

• Train and develop employees; plan, assign, and direct work activities; monitor productivity and performance; address employee concerns and resolve operational issues; ensure adherence to departmental procedures, regulatory requirements, and safety standards.
• Coordinate investigations with other departments, contractors, etc., and establish probable cause for prosecution.
• Interview persons suspected of involvement in power theft, inform members of policies and penalties, and involve law enforcement and other agencies in prosecuting thefts.
• Prepare investigative reports and documents for state attorneys, warrants, work tickets, etc.; maintain custody of evidence; inspect wiring, plumbing, and metering devices; generate field inspections of high/low consumption reports.
• Develop and deliver training programs to front-line personnel for gathering data used in investigative reports.
• Supervise the Revenue Protection Specialist and provide guidance on revenue protection activities.
• Develop and maintain procedures, reports, and dashboards utilizing AMI data to identify revenue recovery opportunities and improve operational efficiency.
• Review and monitor daily service orders generated by the Revenue Protection Specialist to ensure accuracy, timely completion, and compliance with established policies and procedures.
• Deliver training and guidance to revenue protection personnel on updated procedures, promote a culture of accountability, professionalism, and continuous improvement.
• Conduct internal reviews and system audits to ensure ongoing compliance with internal policies.
• Maintain and manage the Revenue Protection SharePoint site to support revenue protection by organizing and updating documentation, SOPs, and other critical materials, while ensuring secure file access and effective information sharing across departments.

Qualifications

• Education: High School Diploma or two-year associate’s degree in public administration, business management, engineering, or a closely related field.
• Experience: Four years or more of progressive experience in distribution electric utility operations, including disconnecting services, pulling meters, and recording voltage/amperage readings. Minimum three years of supervisory experience. Minimum ten years of experience with AMI, including field operations and data collection. Minimum experience conducting training and presenting as a subject matter expert.
• Technical Skills: Working knowledge of electric distribution systems, AMI systems, and utility software systems, including the ability to generate reports, analyze data, and utilize corporate reporting tools.
• Other Requirements: Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, and telephone. Ability to work independently and as part of a team. Ability to work irregular hours and occasionally drive a company vehicle. Valid Florida driver’s license. Excellent communication skills, both written and verbal. Familiarity with IVUE or similar utility management systems. Normal work hours are eight hours Monday through Friday, between 7:00 am to 5:00 pm. Strong analytical skills with the ability to sort through data and generate reports. Successful completion of pre-employment background check, physical, and drug screen.