Revenue Department Supervisor

About Little Flower

Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929. Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Responsibilities

• Monitor contract milestones, reconcile government grant payments, and ensure invoicing strictly aligns with local, state, and federal funding guidelines.
• Manage the full revenue lifecycle, from initial charge capture and claim submission to payment posting and collections.
• Investigate and resolve denied claims or payment discrepancies. Track root causes to minimize future revenue leakage.
• Lead, train, and mentor the billing and contract teams. Set productivity standards, conduct performance reviews, and foster a collaborative team environment.
• Track Key Performance Indicators (KPIs) such as Accounts Receivable (A/R) aging and denial rates. Provide regular financial reporting to finance leadership.
• Work closely with program directors, clinical teams, and outside agencies (OCFS, OPWDD, ACS) to ensure client service documentation supports required billing criteria. Maintain rate tables across entities and share a comprehensive understanding of coding regulations (e.g., AAPC and MCTAC).

Requirements

• Bachelor's degree in business administration, Healthcare Administration, Finance, or related field.
• 3–5 years of progressive experience in medical/VFCA/contract billing, ACS accounts receivable, and revenue cycle management, ideally within a not-for-profit or social service setting.
• Proven ability to lead and develop a team of billing specialists and accountants.
• Experience with Electronic Health Records (EHR) systems, accounting software, and advanced Microsoft Excel skills (e.g., MyEvole, RevConnect, Connections, BICS/ACS Payment Software).
• Deep understanding of healthcare and social service payer requirements, SSA/SSI, 29I Core VFCA (e.g., Medicaid, Medicare, managed care).

Schedule

This position offers a full-time, hybrid work schedule and is based in Wading River, NY. It may require occasional local travel.