SUPERVISOR, REVENUE OPERATIONS

About the role

The OCHIN Billing Services (OBS) Billing Supervisor oversees the billing, collections, and cash posting functions of the revenue cycle and provides daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health.

Responsibilities

• Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health.
• Direct a team of billers and work with them to provide superior revenue cycle management to OBS clients.
• Responsible for day-to-day operations in the, specifically with respect to the supervision of staff responsible for timely and accurate professional billing.
• Ensures the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follow federal, state and payer regulations, and meets all deadlines including End of Month close processes.
• Obtains and increases revenue by resolving claim and technical issues; maintaining customer relations; resolving problems.
• Interface with customers and establish relationships that promote the timely and efficient resolution of transactions and other issues.
• Hire, develop, motivate, and coach a group of individuals dedicated to providing excellent customer service to all stakeholders.
• Oversee issues that arise with personnel, systems, and clients. Manage billing staff, and provide continuous education, motivation, training, and leadership.
• Coach staff in problem solving, effective communication strategies, and conflict resolution and career path opportunities
• Perform quality review of staff based on established metrics, and ensure staff has adequate information and training to perform assigned tasks.
• Use emotional intelligence to have successful difficult conversations.

Requirements

• Minimum of 5 years’ experience working in healthcare/healthcare IT
• Minimum of three (3) years of REMOTE supervisor/manager experience is required
• High school diploma, GED is required
• Bachelor's or associate degree in business or relevant area of study highly preferred
• For PB billing focused positions, previous FQHC/RHC experience is preferred
• Coding experience or CPC - Certified Professional Coder helpful, but not required
• Experience using payor portals required
• Experience with Acute Care EHR software, EPIC, is required, PB
• Must be a self-motivated team player with significant experience in physician office or medical practice revenue cycle management including coding, charge capture, time of service collection, insurance eligibility and benefits verification, claims, submission and management and accounts receivable management, including familiarity with ICD-10, CPT, and/or HCPCS Coding Systems as well as claim forms such as CMS-1500 and UB-04
• Understand external rules and regulations as they relate to healthcare billing and collections e.g. Medicare, Medicaid, state laws, Health Insurance Portability and Accountability Act (HIPAA), etc.
• High level of research and root cause analysis and problem-solving capabilities, superior attention to detail
• Extensive analytical skills and the ability to clearly communicate decisions, procedures, and processes to a diverse group of people
• Demonstrate creativity and a willingness to change and adapt as needed
• Follow up on assignments, show initiative, be self-motivated, and have a strong work ethic
• Proven experience creating, analyzing, and explaining complex reports
• Prove independent judgment and self-sufficiency in effective problem solving
• Commitment of time and energy
• Willingness and ability to work overtime
• Proficiency with MS Suites & Visio with Advanced knowledge experience in Excel
• Proven ability to quickly master new applications
• Knowledge of Medicare Billing Systems (DDE, Ability Ease) preferred
• Excellent communication skills, written, verbal, and listening, as well as demonstrated business writing skills, are required
• Must be willing to travel to as necessary to accomplish departmental and organizational goals

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service
• Frequent creativity, mentoring, presentations/teaching
• Occasional decision making and independent judgment or action
• Reading, speaking, writing, and understanding English
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms

Work Location and Travel Requirements

• OCHIN is a 100% remote organization with no physical corporate office location
• Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations
• Nationwide travel is determined based on OCHIN business needs

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• Up to 12-15% Travel may be required to support OCHIN’s business requirements for which may require travel by air, vehicle, or train

Salary Description

$63,843 - $82,996