Revenue & People Operations Supervisor
SSA Group · Naples, FL · 1 mo ago
ManagementFull-time
We need to output HTML fragment with sections: headings using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to parse the posting.
Key content:
- Overview: "Join the Team at Naples Zoo! 🦁 Naples Zoo is looking for a dynamic Revenue & People Operations Supervisor..." This is about the role. Could be "About the role" or "Position Overview". Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We need to parse the posting.
Key content:
- Overview: "Join the Team at Naples Zoo! 🦁 Naples Zoo is looking for a dynamic Revenue & People Operations Supervisor..." This is about the role. Could be "About the role" or "Position Overview". Use About the role
with prose.
- Responsibilities: multiple sub-sections: Cash & Revenue Operations, Administrative & Facilities Support, Employee Lifecycle Support, Training, Timekeeping & Compliance, Leadership & Development. We can combine under a single Responsibilities heading with - items. Must preserve all substantive info; we can list each bullet as a responsibility. Should we keep subheadings? Not required; we can just list bullet points. But we need to preserve all info; we can include details in bullet points.
- Requirements: "Profile We're Looking For: Education & Experience" includes bullet-like list: Five years of cash handling experience, Three to five years of administrative, cash room, or related operational experience, Prior experience coordinating or supervising the work of others in a fast-paced operational environment, Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration (including I-9 compliance and recordkeeping), Experience supporting a frontline, hourly, or seasonal workforce preferred, All educational backgrounds accepted; ServSafe or Food Handling Certification a plus, Bilingual skills, if relevant to the workforce population, a plus. Also Position Requirements: Must be 18 years of age or older, Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary, Ability to work varied hours, including nights, weekends, and holidays as business requires, Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check.
We can combine under Requirements heading.
- Benefits: Compensation & Benefits section includes many details: Full-Time, non-exempt, eligible for overtime pay. Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
We need to include Benefits heading only if there is real specific content. Yes.
- Pay: Not explicitly stated besides "Full-Time, non-exempt, eligible for overtime pay." No specific salary range. The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. Pay: we have mention of overtime eligibility but no numeric pay. Should we include Pay? The posting does not give a salary or hourly rate. It says "Full-Time, non-exempt, eligible for overtime pay." That's not a specific pay amount. The rule: never create Pay section unless posting actually states them. It does state "eligible for overtime pay" but not a specific pay. Likely we should not create a Pay section because no specific pay figure. Could we treat "Full-Time, non-exempt, eligible for overtime pay" as part of Benefits? Probably better to include under Benefits or maybe under a generic "Compensation" but we only have Benefits heading. We'll incorporate that info into Benefits section.
- Schedule: Not explicitly stated besides ability to work varied hours, including nights, weekends, holidays. That's schedule info. Could we create Schedule heading? The posting mentions ability to work varied hours, including nights, weekends, holidays as business requires. That's schedule info. We could create a Schedule heading with that detail. However rule: only create Schedule if posting actually states them. It does state ability to work varied hours, including nights, weekends, holidays. So we can include Schedule.
But we need to avoid thin sections. We could combine Schedule into Requirements or Benefits? Probably better to have a Schedule heading with that detail.
We must not include boilerplate like EEO, legal, etc. Remove those.
We must not repeat job title as heading.
We must not include Job ID/requisition numbers.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown.
Let's craft:
About the role
Naples Zoo is looking for a dynamic Revenue & People Operations Supervisor to join our team and play a key role in supporting both the financial and People Operations functions of the Zoo. This role will oversee revenue operations, reporting, audits, and financial processes while also supporting People Operations, employee records, onboarding, and day-to-day team needs. If you are organized, detail-oriented, enjoy working with people, and are ready to make an impact in a fast-paced hospitality environment, we’d love to have you join our team!
Responsibilities
- Cash & Revenue Operations: Perform daily cash office administration and financial reporting following established HQ processes; supervise assigned cashiers, evaluate performance, coach and document cash handling practices; oversee daily cash office operations ensuring accuracy, security, and timely completion of HQ-required reporting; complete required HQ reporting including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports; administer HQ Accounts Payable software and related transmissions and reports; contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments; meet fiscal deadlines and communicate financial variances to the Management team promptly; support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning.
- Administrative & Facilities Support: Maintain storage systems and warehousing procedures to support efficient use of space; provide branch administrative support including phones, word processing, and related office functions; document and communicate discrepancies, including employee accountability issues, to the office and Management team; communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team; maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations.
- Employee Lifecycle Support: Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team culture; help execute HQ-led and local employee engagement activities under the direction of leadership; serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing employees to the correct resource; support the recruiting cycle for hourly roles, including postings, pipeline management, screening, and interview coordination; own end-to-end onboarding coordination and start-date readiness, including new hire documentation, uniforms, badges, and access credentials.
- Training, Timekeeping & Compliance: Ensure timeclocks are set up and working properly, with employee time records accurate and approvals submitted within payroll deadlines; help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up per established processes; coordinate site-level training for new hires and frontline team members on policies and day-to-day practices; track completion of required training and maintain training records to company standard; support employee separations with proper documentation and a respectful, compliant offboarding process; support site-level compliance with employment law, recordkeeping, and SSAfety standards, partnering with Payroll, People Department, and HQ Team.
- Leadership & Development: Model accountability, professionalism, and strong work ethic for the team; supervise and coordinate the day-to-day work of assigned team members, ensuring timely and accurate completion of core processes; provide clear direction, training, and coaching to help team members perform consistently; monitor workload and process execution to maintain efficiency and responsiveness at the location.
Requirements
- Five years of cash handling experience.
- Three to five years of administrative, cash room, or related operational experience.
- Prior experience coordinating or supervising the work of others in a fast-paced operational environment.
- Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration (including I-9 compliance and recordkeeping).
- Experience supporting a frontline, hourly, or seasonal workforce preferred.
- All educational backgrounds accepted; ServSafe or Food Handling Certification a plus.
- Bilingual skills, if relevant to the workforce population, a plus.
- Must be 18 years of age or older.
- Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary.
- Ability to work varied hours, including nights, weekends, and holidays as business requires.
- Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check.
Benefits
- Full-Time, non-exempt, eligible for overtime pay.
- Paid Time Off plan: up to 144 hours based on tenure.
- Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
- Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
- SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
- Up to 40 hours Paid Bereavement.
- On-Demand Pay Program: Get access to a portion of earned wages before payday.
- Meal Plan & Employee Discounts where applicable.
- Tuition Discount through Partnership College.
- Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked
About the role
Naples Zoo is looking for a dynamic Revenue & People Operations Supervisor to join our team and play a key role in supporting both the financial and People Operations functions of the Zoo. This role will oversee revenue operations, reporting, audits, and financial processes while also supporting People Operations, employee records, onboarding, and day-to-day team needs. If you are organized, detail-oriented, enjoy working with people, and are ready to make an impact in a fast-paced hospitality environment, we’d love to have you join our team!
Responsibilities
- Cash & Revenue Operations: Perform daily cash office administration and financial reporting following established HQ processes; supervise assigned cashiers, evaluate performance, coach and document cash handling practices; oversee daily cash office operations ensuring accuracy, security, and timely completion of HQ-required reporting; complete required HQ reporting including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports; administer HQ Accounts Payable software and related transmissions and reports; contact vendors to reconcile invoice discrepancies, shortages, overshipments, or arrange emergency shipments; meet fiscal deadlines and communicate financial variances to the Management team promptly; support payroll and controllable profit tracking within established budget guidelines through scheduling and coverage planning.
- Administrative & Facilities Support: Maintain storage systems and warehousing procedures to support efficient use of space; provide branch administrative support including phones, word processing, and related office functions; document and communicate discrepancies, including employee accountability issues, to the office and Management team; communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team; maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations.
- Employee Lifecycle Support: Support the on-site employee experience from hire to exit, helping build a welcoming and engaged team culture; help execute HQ-led and local employee engagement activities under the direction of leadership; serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing employees to the correct resource; support the recruiting cycle for hourly roles, including postings, pipeline management, screening, and interview coordination; own end-to-end onboarding coordination and start-date readiness, including new hire documentation, uniforms, badges, and access credentials.
- Training, Timekeeping & Compliance: Ensure timeclocks are set up and working properly, with employee time records accurate and approvals submitted within payroll deadlines; help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up per established processes; coordinate site-level training for new hires and frontline team members on policies and day-to-day practices; track completion of required training and maintain training records to company standard; support employee separations with proper documentation and a respectful, compliant offboarding process; support site-level compliance with employment law, recordkeeping, and SSAfety standards, partnering with Payroll, People Department, and HQ Team.
- Leadership & Development: Model accountability, professionalism, and strong work ethic for the team; supervise and coordinate the day-to-day work of assigned team members, ensuring timely and accurate completion of core processes; provide clear direction, training, and coaching to help team members perform consistently; monitor workload and process execution to maintain efficiency and responsiveness at the location.
Requirements
- Five years of cash handling experience.
- Three to five years of administrative, cash room, or related operational experience.
- Prior experience coordinating or supervising the work of others in a fast-paced operational environment.
- Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration (including I-9 compliance and recordkeeping).
- Experience supporting a frontline, hourly, or seasonal workforce preferred.
- All educational backgrounds accepted; ServSafe or Food Handling Certification a plus.
- Bilingual skills, if relevant to the workforce population, a plus.
- Must be 18 years of age or older.
- Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary.
- Ability to work varied hours, including nights, weekends, and holidays as business requires.
- Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check.
Benefits
- Full-Time, non-exempt, eligible for overtime pay.
- Paid Time Off plan: up to 144 hours based on tenure.
- Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
- Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
- SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
- Up to 40 hours Paid Bereavement.
- On-Demand Pay Program: Get access to a portion of earned wages before payday.
- Meal Plan & Employee Discounts where applicable.
- Tuition Discount through Partnership College.
- Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked