Revenue Protection Investigator

Responsible for guarding and protecting the City of Garland’s utility systems from financial loss created by theft, equipment failure or clerical error. Also provides support and expertise to various divisions within the Customer Service Department, including commercial accounts and utility collections.

Pay

$18.14 to $23.30 per hour

Responsibilities

• Assist and/or investigate issues by communicating with customers on site.
• Provide assistance in unique situations involving utility accounts.
• Daily review of utility billing records, reports, graphs and charts to identify irregular or abnormal consumption indicating meter malfunction or tampering.
• Assist in the daily preparation of investigator workload.
• Maintain a daily log of investigations completed.
• Assist other City Departments on investigations and court cases related to meter irregularities and tampering.
• Participate in field investigations when needed.
• Replace defective electric and water meters when necessary.
• Disconnect service for collections or when evidence of tampering/illegal activity is present.
• Assist in maintaining geographical locations of investigators and dispatch when needed.
• Other duties may be assigned.

Minimum Qualifications

• 6 months advanced study or training past the high school level.
• 4 years related experience.
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

• 4–6 years experience in meter reading, customer service and/or electric utility operations.
• 2 years experience in meter field operations.
• 1–2 years experience in CIS billing software.
• Revenue Protection Investigator certification (preferred, not required).
• Theft of Service Investigator certification (preferred, not required).

Knowledge, Skills & Abilities

• Considerable knowledge of normal/abnormal utility usage and consumption trends.
• Considerable knowledge of basic electric meters.
• Considerable knowledge of basic and advanced revenue recovery techniques.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Skill in Crystal Reports.
• Skill in utilizing the Banner Billing System.
• Ability to detect anomalies within utility consumption history, charts and graphs.

Licenses and Certifications

• Valid Class C Texas driver’s license.

Physical Requirements / Work Environment

The incumbent works in a field environment with frequent exposure to unpleasant environmental conditions and/or hazards. The majority of work is performed outside with exposure to risk.