Revenue Operations Training Specialist

About the role

Epiphany Dermatology, headquartered in Austin, TX, is a dynamic, fast-growing dermatology services company aiming to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are seeking a self-motivated Revenue Operations Training Specialist to join our mission-driven team.

Responsibilities

• Drives Epiphany Operational Standards within the region and develops action plans to improve performance in collaboration with Revenue Cycle Management.
• Onboards and trains all new front office teammates within the region, ensuring competency.
• Participates in implementation training for acquisition clinics.
• Assists in developing action plans and strategies for addressing deficiencies in meeting the Epiphany Operational Standards, Policies and Procedures.
• Provides support and development for the region.
• Serves as a leader, providing coaching to teammates in the region to foster growth and drive excellence.
• Supports the Revenue Cycle with other duties as assigned.
• Explains the claims processing and explanation of benefits effectively and professionally.
• Provides exceptional customer service skills even during trying situations when a patient or customer is frustrated, staying calm and maintaining a friendly manner in difficult situations.
• Exhibits an understanding of state and federal billing and follow-up regulations as it relates to Medicare, Medicaid, Managed Care, and Commercial Insurance companies.
• Prepares, reviews, and transmits claims using billing software.
• Processes Insurance overpayments and Patient refunds in a timely fashion in accordance with company policy as well as government guidelines/regulations.
• The support billing department and call center, as needed, and in areas that do not create internal control conflict.

Requirements

• High school diploma or general education degree (GED).
• One (1) year related experience and/or training in billing or one year of employment at Epiphany Dermatology; or equivalent combination of education and experience.
• One (1) year of employment with Epiphany Dermatology.
• One (1) year of EMA experience required.
• Completion of Front Office Preceptor Program (completion required within first week).
• Mohs, cosmetics, and general dermatology experience highly preferred.
• Two years billing experience is highly preferred.

Qualifications/Experience

• Excellent organizational and prioritizing skills.
• Ability to work in a fast-paced, sometimes stressful environment.
• Ability to maintain a high level of confidentiality.
• Detail-oriented and able to handle multiple tasks, following through to completion.

Benefits

• Medical, life insurance, short-term disability coverage.
• Mental health services.
• Vision, dental, and supplemental insurance options.
• 401k with company matching.
• Employee discounts.
• HSA and FSA.
• Tuition assistance.
• Certification reimbursement.