Revenue Operations Coordinator

The Revenue Operations Coordinator serves as the City’s subject matter expert for assigned revenue programs, including Business & Occupation (B&O) taxes, utility taxes, State excise tax reporting, revenue collection, payment processing, and cash receipt operations. This role administers, maintains, and improves these programs and related systems, acting as the City’s liaison with State agencies and local businesses to ensure compliance with tax programs. The position provides specialized leadership in Citywide revenue collection and cash handling practices, including developing procedures, coordinating banking activities, supporting internal controls, conducting reviews, and training staff.

Responsibilities

• Business Taxes
  • Administer, maintain, and improve the City’s Business & Occupation tax program, including the business tax information system and its interface with the State of Washington’s Business Licensing Service.
  • Participate in Statewide workgroups and professional associations addressing updates to B&O tax administration, business licensing, and related model ordinances; evaluate impacts on City programs.
  • Ensure businesses in Issaquah are appropriately licensed, receive filing information, and submit required tax returns in accordance with City code.
  • Issue tax returns, notices, and communications; track payments; and administer collection and compliance activities.
  • Respond to taxpayer questions and resolve account, filing, and payment issues.
  • Perform desk and compliance reviews of tax returns to identify errors, inconsistencies, and discrepancies.
  • Identify complex compliance matters and coordinate with management, legal counsel, or other resources as needed.
  • Address unusual tax issues and work with businesses to ensure compliance.
  • Authorize and implement account adjustments, interest, penalties, and other changes related to tax liabilities.
  • Record and reconcile tax revenues to the general ledger and subsidiary records.
  • Prepare monthly, quarterly, and annual fiscal and management reports; assist with revenue forecasting.
• Utility Taxes
  • Administer, maintain, and improve the City’s utility tax program, including telecommunications and other utility providers; serve as the utility tax information system administrator.
  • Authorize and implement account adjustments, interest, penalties, and other tax-related changes.
  • Notify utilities of annexations, issue annual license notices, and oversee tax and fee collection.
  • Analyze accounts and reconcile revenues to the general ledger and subsidiary records.
  • Prepare monthly, quarterly, and annual fiscal and management reports.
• State Excise Taxes
  • Administer and prepare reporting for the City’s State excise taxes.
  • Prepare monthly excise tax reports required by the State.
  • Monitor legislative and regulatory changes affecting excise tax reporting requirements.
  • Prepare related monthly, quarterly, and annual fiscal and management reports.
• Revenue Operations and Citywide Cash Control
  • Administer and improve Citywide revenue collection and cash handling practices, including procedures, payment processing, online platforms, merchant services, banking, and internal controls.
  • Identify and implement improvements to cash handling, revenue collection, and payment processing methods.
  • Develop, update, and maintain the City’s Cash Handler’s Manual and related procedures.
  • Conduct periodic training for employees responsible for cash handling and revenue collection.
  • Order, control, issue, and monitor official receipt stock, deposit supplies, and other revenue collection materials.
  • Review Citywide revenue collection processes, including customer and departmental receipting, online payment portals, merchant services, and banking activities.
  • Develop and implement internal control procedures to support compliance.
  • Conduct periodic cash handling reviews and cash counts, including unannounced reviews.
  • Provide technical guidance to departments on revenue collection, payment processing, cash handling, and internal controls.
  • Provide daily onsite support for incoming mail, check and cash receipts, deposit preparation, banking, and other time-sensitive revenue operations.
• Other Job Duties
  • Prepare, review, record, and reconcile revenue-related financial records, journal entries, reports, and account activity for assigned programs.
  • Assist with audits, public records requests, system implementations, testing, and special projects related to revenue operations.
  • Provide technical guidance, training, or lead work assignments for other Finance Department staff as needed.
  • Perform other duties at or below the position’s classification as assigned.

Qualifications

• Bachelor’s degree in accounting, business administration, finance, public administration, or a related field.
• Two years of progressively responsible work in governmental finance, revenue administration, or a related public-sector financial environment, including experience with governmental accounting or financial systems, financial reporting, and administration of tax or revenue-related programs.
• Any other combination of education and experience that provides the required knowledge, skills, and abilities will be considered.
• Must be bondable.

Working Conditions

This position is expected to work onsite each regularly scheduled workday to support daily mail processing, receipt and deposit activity, banking coordination, customer and departmental needs, and other time-sensitive revenue operations. Limited telework may be permitted on an occasional basis, subject to operational needs and supervisor approval. Work is performed primarily in an office setting and requires regular use of a computer and other office equipment. The position may handle cash, checks, financial records, deposit materials, and confidential taxpayer or customer information.

Skills

• Substantial knowledge of effective revenue collection, cash handling, payment processing, and internal control practices.
• Substantial knowledge of business tax database systems and information quality controls.
• Experienced knowledge of governmental accounting principles and practices, including GASB standards.
• Experienced knowledge of double-entry accounting, governmental fund accounting, and financial systems.
• Experienced knowledge of internal control and account reconciliation practices.
• Knowledge of municipal business and utility tax laws affecting tax administration, reporting, billing, and collection.
• Knowledge of banking services, merchant services, online payment platforms, and related revenue systems.
• Skill in applying accounting principles and methods to prepare journal entries, financial reports, reconciliations, and record controls.
• Skill in preparing detailed financial and statistical reports.
• Skill in interpreting and applying laws, rules, regulations, City code, and policies.
• Ability to work under pressure, manage interruptions, and meet deadlines of both immediate and flexible nature.
• Skill in using personal computers and varied software applications.
• Ability to develop and maintain effective working relationships and gain cooperation on difficult topics with officials, staff, local business owners, financial institutions, State agencies, and the public.
• Ability to formulate and design new work methods, forms, reports, and spreadsheets.

Benefits

• 12 paid holidays and 2 paid personal holidays per year.
• Vacation and sick leave.
• Medical, dental, vision, and orthodontia insurance for employees and eligible dependents.
• Optional Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Life and disability insurance.
• Wellness program.
• Education tuition reimbursement.
• Deferred compensation options with matching contributions.
• Retirement benefits through the Washington State Retirement System.
• Membership in the Social Security System.