Revenue Operations Coordinator

About the role

We are seeking an experienced and detail-oriented Revenue Operations Coordinator to oversee revenue operations for the Statim Logistics business line, with specific focus on billing accuracy, transportation management system (TMS) data integrity, pricing and pay configuration, client and driver account setup, settlements, collections, and related reporting.

Responsibilities

• Oversee day-to-day logistics revenue operations, including client billing, invoice review, payment posting coordination, collections follow-up, settlements, and account reconciliation.
• Ensure billing and revenue workflows accurately reflect Statim Logistics service levels, route structures, pricing rules, driver pay inputs, client requirements, and applicable contractual terms.
• Partner with Finance, Operations, Dispatch, Implementation, and Client Services to resolve billing discrepancies, improve revenue accuracy, and support timely cash collections.
• Oversee and support TMS and client-facing platform configurations that impact billing, pricing, settlements, route setup, recurring orders, account provisioning, and operational reporting.
• Help establish and maintain controls around client and driver account creation, service level definitions, submission naming conventions, automation scripts, and workflow changes.
• Serve as a business owner or key stakeholder for logistics system enhancements, integrations, automation initiatives, and process changes that affect revenue operations.
• Track and report key logistics revenue metrics, including billing turnaround times, invoice accuracy, accounts receivable, collection performance, settlement accuracy, pricing/pay discrepancies, and route margin performance.
• Analyze TMS, billing, settlement, and operational data to identify trends, revenue leakage, margin issues, recurring errors, and opportunities to improve accuracy and efficiency.
• Support structured pricing and driver pay update procedures, including approval checkpoints, audit documentation, and validation against client agreements and internal margin expectations.
• Maintain procedures and controls that support accurate logistics billing, TMS data integrity, route and pricing documentation, contractor pay accuracy, compliance workflows, and audit readiness.
• Identify and implement process improvements to reduce manual work, prevent recurring billing or settlement errors, and standardize revenue operations workflows across the logistics business line.
• Support automation initiatives, reporting dashboards, and workflow changes that improve visibility into billing accuracy, pay/charge data, collections, route profitability, and operational performance.
• Cross-functional Collaboration:
• Collaborate with Finance, Operations, Dispatch, Client Services, Implementation, IT, Compliance, and other departments to improve logistics revenue outcomes and resolve escalated billing, settlement, pricing, or system issues.
• Support new client and business line implementations by ensuring route structures, pricing models, client account setup, submission details, billing workflows, reporting needs, and reimbursement processes are defined and operationalized.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, finance, accounting, or a related field preferred; equivalent experience may be considered.
• 5+ years of progressive experience in healthcare revenue cycle, medical billing, claims, collections, payer reimbursement, or related operations.
• Prior leadership or supervisory experience within a billing, accounts receivable, revenue cycle, or healthcare finance function preferred.
• Strong understanding of logistics revenue operations, including billing, collections, settlements, route and pricing configuration, driver pay inputs, account reconciliation, and related workflow controls.
• Experience working with transportation management systems (TMS), client or payer portals, billing systems, electronic workflow tools, and reporting platforms; logistics operations experience strongly preferred.
• Demonstrated ability to analyze data, interpret revenue cycle metrics, identify trends, and implement process improvements.
• High attention to detail and commitment to accuracy, compliance, confidentiality, and timely follow-through.
• Strong organizational, problem-solving, communication, and stakeholder management skills.
• Proficiency with Microsoft Excel and comfort using data-driven tools to monitor performance and support decision-making.

Physical Demands

The position is an office-based position at our Mendota Heights office with minimal travel. Hybrid remote work is possible with proven ability to work independently, lead effectively, and maintain strong performance and communication across teams.