Revenue Operations Analyst

About The Opportunity

Smartly Technologies is adding a Revenue Operations Analyst to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Revenue Operations Analyst will analyze operational performance and improve processes, capacity, reporting, and decision-making. The opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Collect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time.
• Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets.
• Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across managed IT and technical delivery.
• Partner with operational teams to test process changes and measure results after implementation.
• Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis.
• Prepare clear recommendations and management summaries based on evidence and measurable impact.

Requirements

• Strong analytical, spreadsheet, process-mapping, and problem-solving skills.
• Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.
• Ability to break complex workflows into measurable steps and identify root causes.
• Clear communication with both operational and analytical stakeholders.
• Strong documentation discipline and attention to data quality.
• A pre-employment background check is required.

Pay

$95,000 - $104,000 per year

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate