Revenue Operations Analyst

About the Role

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities, and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In this role, you'll work on projects that support this mission and help move Pinterest forward.

Responsibilities

• Process and manage incoming orders, coordinating seamlessly between the sales team, vendor partners, and our revenue department to ensure accuracy and timely processing.
• Support and develop our vendor and contractor partnerships - managing escalations, resolving workflow issues, and providing training.
• Develop in-depth knowledge of our processes, providing daily guidance and training sessions to sellers in partnership with Sales Enablement to ensure best practices.
• Own and maintain playbooks and training documentation.
• Build proactive, collaborative relationships with internal stakeholders (Sales, Sales Enablement, Sales Strategy & Operations, Revenue, IT) and act as the operational voice for feedback and process evolution.

Requirements

• Manage queues and process orders (repetitive, high-volume work)
• Proactively triage incoming cases
• Partner with sales team, including pushing back when needed
• Process change orders

Qualifications

• 3+ years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models
• Experience handling escalated operational issues, ideally in a high-volume order management or billing environment
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• Exceptional data analysis skills; comfortable with Excel, Google Sheets, or SQL to manage metrics
• Experience with Salesforce or similar CRM/order management systems
• High learning agility, strong initiative, and a proactive, solutions-oriented approach to challenges
• Advanced communication and relationship-building skills
• Meticulous attention to detail and a demonstrated commitment to process excellence and accuracy
• Bachelor's Degree or higher

Skills

• Customer Focus: Gains insight into customer needs, identifies opportunities that benefit the customer, builds and delivers solutions that meet customer expectations, establishes and maintains effective customer relationships
• Resilience: Confident under pressure, handles and manages crisis effectively, maintains a positive attitude despite adversity, bounces back from setbacks, grows from hardships and negative experiences
• Courage: Readily tackles tough assignments, faces difficult issues and supports others who do the same, provides direct and actionable feedback, is willing to champion an idea or position despite dissent or political risk
• Accountability: Follows through on commitments and makes sure others do the same, acts with a clear sense of ownership, takes personal responsibility for decisions, actions, and failures, establishes clear responsibilities and processes for monitoring work and measuring results, designs feedback loops into work
• Decision Quality: Makes sound decisions, even in the absence of complete information, relies on a mixture of analysis, wisdom, experience, and judgment when making decisions, considers all relevant factors and uses appropriate decision-making criteria and principles, recognizes when a quick 80% solution will suffice
• Valuing Differences: Seeks to understand different perspectives and backgrounds, contributes to a work climate where differences are valued and supported, includes others’ varied and distinct experiences, styles, backgrounds, and perspectives, is sensitive to different norms, expectations, and ways of communicating

Pay

Pay Rate: $30-35/hr

Schedule

Duration: 51 weeks (1 year) — conversion unlikely, will most likely extend

Benefits

• Medical
• Dental
• Vision
• 401K

Location: Remote (only EST candidates)

Salesforce experience required

Nice-to-Have: SQL and data analysis skills, experience designing or delivering process documentation