Revenue Manager

Overview

The Omni Nashville Hotel is dedicated to being an authentic expression of Nashville's vibrant music culture, located near the Music City Center and featuring an expansion of the Country Music Hall of Fame and Museum.

Responsibilities

• Aid the Director of Revenue Management in monitoring and analyzing Group and Transient demand patterns.
• Aid the DORM in setting strategy to fill hotel occupancy utilizing demand and pattern management.
• Aid the DORM in monitoring and analyzing the effectiveness of restrictions and other selling strategies.
• Aid the DORM in monitoring and analyzing future turndowns and lost business to maximize revenue and occupancy.
• Aid the DORM in maintaining inventory and parity rate controls on all third party websites, as needed.
• Produce and distribute a 12 month rolling forecast.
• Produce and distribute a 12 day operations forecast.
• Manage and maintain all FIT reservations, production and collection efforts while maintaining the contracts as the hotel liaison for all FIT accounts.
• Produce and distribute Group Pickup Report.
• Provide directional feedback on group block pick-up and slippage.
• Audit group resumes prior to the group arrival.
• Audit routing, notes and other details to ensure flawless group rooming list maintenance.
• Run Groups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed.
• Attend and participate in weekly RevMerch, Sales and DBR meetings.
• Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly.
• Meet with meeting planners, as necessary, and attend pre-convention meetings.
• Be the active contact with all operational departments including participation in “staff” and “ops” meetings.
• Ensure all relevant meeting material is disseminated to the reservations department staff.
• Conduct/Chair the RevMerch meeting in the absence of the DORM.
• Ensure staff is able to describe all hotel accommodations and effectively sell upgrades and suites.
• Confirm that the operational team has all of the tools needed to quickly identify and produce package offers flawlessly on an ongoing basis.
• Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers.
• Ensure that all definite group bookings and addendums are accurately entered as they are received for a 3 -year horizon; all groups with a 1 year horizon are to be completed within 1 business day of turnover.
• Maintain thorough knowledge of hotel services and events.
• Have knowledge of local market and provide directional feedback given this knowledge.
• Maintain an efficient and professional working environment with open communication.
• Maintain strong interdepartmental communication particularly with the sales, convention services, front office and accounting teams.
• Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.
• Monitor room type availability in ORS and PMS for straight line sell through.
• Ensure group commissions are processed within 3 business days after checkout and assist Accounting with research on miscellaneous Travel Agent requests on commissions past due.
• Aid with ESP and wholesale account management.

Qualifications

• Minimum of three years previous Revenue Management experience.
• Minimum (5) years of hotel experience: Revenue, front office, sales, and/or reservations.
• Department Head experience preferred.
• Understands GDS and Internet systems.
• Understands Revenue Management theory and practice.
• Ability to perform critical analysis.
• Comprehension of technical application of reservations system.
• Understanding of hotel product and market conditions.
• Bachelor’s Degree or Equivalent.
• Must possess the ability to handle stressful daily operations.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests and conducting meetings.
• Passionate about providing warm, engaging and personalized service.
• Willingness to work flexible hours as needed during busy times, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.