Revenue Cycle Training Quality Improvement Advisor

Department: RCH Revenue Cycle Management Services | Job Category: Revenue Cycle | Job Family: Revenue Integrity | Employee Type: Regular

About the role

The Revenue Cycle Training and Quality Improvement Advisor will participate in the research, design, creation, and delivery of training and education related to revenue cycle operations and management utilizing the principles of Instructional Systems Design and Adult Learning Theories. The Advisor will actively monitor strategic initiatives intended to enhance organizational effectiveness and continuous improvement by performing quality reviews, communicating deficiencies, and recommending best practice adjustments and opportunities.

Training and education

• Facilitate training for all new and existing Monument Health Revenue Cycle staff as requested and assigned.
• Deliver and conduct engaging and effective training sessions and educational offerings to diverse audiences utilizing appropriate learning strategies.
• Incorporate the principles of Adult Learning in training classes.
• Assess training needs before, during, and after each class.
• Prepare the learning environment/classroom including set up, tear down, and other logistics.
• Perform attendance and complete required documentation related to class session.
• Make necessary adjustments to training delivery based on leadership, student, and training team feedback.
• Teach and mentor additional caregivers who will assist with ongoing training for end users, including monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflows, and overall Epic and other software system knowledge.

Instructional system design

• Assist with the planning, development, implementation, and revision of curriculum in keeping with changes in the organization’s professional and leadership development needs and industry best practices.
• Develop and design self-paced web-based learning, synchronous web-based learning, and classroom learning and materials for revenue cycle training and education programs as well as ongoing professional development opportunities such as internal certification, career ladders, etc.
• Develop, test, and maintain course curriculum along with all training materials for the respective type of medium application.
• Develop learning objectives and goals for each new curriculum and review learning objectives for existing curriculum.
• Prepare instructional material for printing and develop outlines with necessary details to direct instruction.
• Publish, edit, and revise content as necessary.
• Ensure all classroom training and related training materials adhere to current Monument Health policies and procedures.

Quality assurance and improvement

• Monitor current systems to ensure Revenue Cycle caregivers are utilizing systems to their maximum potential.
• Perform quality reviews as required and upon implementation of automation changes within Revenue Cycle and communicate outcomes and opportunities.
• Randomly audit Revenue Cycle caregivers to ensure individuals are utilizing systems and follow-up procedures accurately.
• Provide hands-on support to system end users with learned application knowledge and document project issues.
• Assist Revenue Cycle leaders with planning, design, implementation, and maintenance of a comprehensive continuous quality improvement program.
• Assist in educating current and new staff of all levels about continuous improvement and best practice opportunities.

Requirements

• Education: High School Diploma or GED equivalent
• Certification: Lean Six Sigma Yellow Belt within one year of hire; NAHAM CHAA or AAHAM CRCS within one year of hire
• Experience: 3+ years of Healthcare Experience; 3+ years of Education Training Experience; 3+ years of Revenue Cycle Experience

Preferred qualifications

• Education: Associates degree or equivalent certification in Healthcare, Education, Business, or related field
• Certification: Lean Six Sigma or IHI Quality and Safety

Physical requirements

Sedentary work — exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits

• Supportive work culture
• Medical, Vision, and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

Pay

Starting pay rate range: $22.63 – $28.29 per hour (determined by the knowledge, skills, and experience of the applicant).

Schedule

Full-time, 40 scheduled weekly hours. Requires the ability to work assigned schedules and hours as determined by the department.

Location

Primary location: Rapid City, SD, USA. Remote work eligible in: SD, FL, GA, KY, OH, SC, TN, TX, WY.