Revenue Cycle Support Analyst

About the role

Location: Lloyd Corporate Plaza, NE Portland. The Revenue Cycle Support Analyst is responsible for successful completion of assigned tasks for billing application implementations and maintenance. Tasks include billing workflow process evaluation and documentation; participation in development, building and testing of modules and/or workflows in Electronic Health Records (EHR); provide functional expertise and recommendations to optimize the design and development of systems, implementation of these changes through training and support. The Billing Systems Analyst provides ongoing support for EHR, and other Billing application systems as needed to sustain Billing operations. The job incumbent must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Responsibilities

• Analyze complex business processes, workflows, data flows, system requirements, resource needs, and feasibility in collaboration with finance leadership and other stakeholders.
• Design, develop, configure, and implement billing information system solutions and complex EHR modules to optimize operational efficiency and maximize use of health information systems.
• Coordinate with outsourced billing agencies, internal billing staff, clinical teams, vendors, and other stakeholders to support billing operations and system effectiveness.
• Maintain billing information systems by providing advanced support, troubleshooting system issues, and partnering with EHR vendors to ensure optimal performance.
• Lead system integration, configuration, testing, and implementation activities, including oversight of user acceptance testing and post-implementation feedback processes to ensure ongoing effectiveness.
• Develop, maintain, and document system processes, procedures, and training materials; train staff on advanced EHR functionality and best practices.
• Manage user access by creating, modifying, and removing system accounts in accordance with organizational policies.
• Support data integrity initiatives through data review, correction, validation, imports, and ongoing reporting improvement efforts.
• Configure provider records to ensure credential information is accurately transmitted to the billing clearinghouse.
• Manage and coordinate required federal, state, and county reporting activities.
• Represent Cascadia Health on stakeholder committees, vendor user groups, and other forums related to electronic health record and billing systems.
• Serve as the primary subject matter expert for billing system modules, clinical staff credentialing configuration, and charge routing design and maintenance, ensuring accurate translation of clinical services into billing workflows and claims processing.
• Perform other duties as assigned.

Qualifications

Education: Required: High School Diploma or Equivalent. Preferred: Certification in one or more of the following: Epic certifications, OCHIN Epic certifications, Financial Reporting certification.

Experience: Required: Minimum of three years supporting or using an EHR billing system in healthcare. Preferred: Experience in one or more of the following: OCHIN Epic, MMIS