Revenue Cycle Supervisor (30025)

Responsibilities

• Provide daily guidance and direction to team members
• Ensure all work is distributed effectively and workflows are followed
• Maintain privacy and confidentiality per policy and HIPAA regulations
• Monitor individual user productivity
• Perform quality audits and present findings
• Respond to issues raised, both externally and internally, in a timely and effective manner
• Actively participate in root cause analysis and coordinate resolution between appropriate parties, escalating when required
• Serve as first response for employee issues/disputes
• Acknowledge time off requests, ensuring adequate staffing during peak times
• Supervise staff, holding employees accountable for assigned responsibilities, individual goals, and performance expectations through annual performance evaluations
• Lead team huddle in the designated cadence and support employees engagement efforts
• Support compilation of team performance updates for management; attend management meetings when requested
• Work in coordination with other members of the Central Billing Office as needed

Qualifications

• High school diploma or equivalent
• 4-6 years of prior physician RCN billing experience is required
• Prior supervisory experience is preferred
• Be able to read and understand medical benefits
• Good communication skills, both written and verbal
• Excellent customer service skills are required
• Proficiency in all Microsoft Office applications, particularly MS Word and MS Excel
• Ability to multi-task and prioritize in fast-paced environment
• Strong attention to detail and decision-making skill
• Ability to work efficiently both independently and in a team-oriented environment
• Ability to perform in a deadline driven environment
• Self-motivated with initiative
• Strong sense of ethics
• Ability to manage conflict and resolve issues