Revenue Cycle Site Engagement Associate Director

Responsibilities

• Covers and travels to Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Rhode Island, based on business needs.
• Supports day-to-day revenue cycle operations across assigned centers and CBOs, ensuring consistency, accuracy, and high quality performance.
• Executes short-term strategies to achieve team objectives.
• Provides ongoing mentorship to Business Office Managers and teammates.
• Addresses and supports daily operational issues; escalates unresolved & critical issues upward.
• Manages integration activities, including Patient Accounting System conversions.
• Participates in onboarding/training and metrics analysis with action planning.
• Attends monthly metric calls with Central Business Offices (CBO).
• Makes non-CBO metric reviews with escalation as needed.
• Reviews productivity and accuracy, develops improvement plans, and seeks support from leadership.
• Manages payer contract education and communication cadences related to revenue cycle initiatives/activities.
• Assists in business office operational assessments and attends Market meetings.
• Supports new field leadership onboarding and BOM mentoring.

Qualifications

• High School Diploma or higher.
• Minimum of 5 years revenue cycle leadership experience, ASC expertise preferred.
• Ensures high levels of precision and quality across all tasks.
• Excellent communication and organizational skills.
• Demonstrates strong capacity to manage multiple priorities effectively.
• Proficient in reading and interpreting commercial payer contracts, CMS guidelines, and regulatory requirements.
• Strong skills in Microsoft Office 365 applications and relevant revenue cycle platforms.
• Proficient in using organization technology tools such as Smartsheet, SharePoint, Planner, and Teams.
• Strong time management skills.
• Works independently with minimal supervision and takes initiative.
• Must be able to travel up to 70% of the time as project needs arise.
• Must live in either Connecticut, Massachusetts, or Rhode Island.
• Salary: USD $110,000.00/Yr.