Revenue Cycle Scheduling Associate

Duties And Responsibilities

• Accurately schedules procedures consistent with physician orders, maintaining an accuracy rate of 98%.
• Provide patients with exam appropriate preparations.
• Notify the appropriate departments of any schedule changes.
• Accurately assign the correct insurance at the time of scheduling, maintaining an accuracy rate of 98%.
• Maintain policy, productivity and customer service standards set forth by the department.
• Maintain a call abandonment rate of less than 3%.
• Perform medical necessity checks as dictated by payor policies and government regulation.

Knowledge, Skills And Abilities

• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
• The ability to work within a remote call center environment free from distractions and background noise.
• Proficient in typing.
• General knowledge of medical terminology.
• Ability to communicate effectively and professionally in English, both verbally and in writing.
• Bilingual a plus.

Work Experience, Education And Certifications

• High School graduate or equivalent.
• Previous scheduling experience in the medical field preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retail savings plan.
• Paid time off and flexible scheduling options.
• Student loan repayment program.