Revenue Cycle Liaison

Responsibilities

• Serves as the primary liaison between clinic operations and centralized billing teams
• Tracks, escalates, and resolves site-level front-end revenue cycle issues
• Facilitates timely communication between clinic leadership and billing to ensure issues are addressed and closed
• Supports root-cause analysis of recurring revenue cycle issues and partners on corrective action plans
• Supports clinic teams in maintaining accurate patient registration, insurance verification, eligibility confirmation, self-pay, and sliding fee discount compliance
• Maintains accurate patient registration, insurance verification, eligibility confirmation, self-pay, and sliding fee discount compliance
• Monitors front-end workflows that impact billing accuracy and reimbursement
• Reinforces standard operating procedures for front-desk, enrollment, and clinic support staff
• Promotes compliance with payer and FQHC requirements
• Supports implementation and adherence to charge capture workflows aligned with payer and FQHC requirements
• Identifies trends related to missing, late, or incorrect charges and collaborates with finance leadership to address gaps
• Audits charge capture, resolves coding-related denials, and educates staff on documentation improvements
• Facilitates communication to maximize revenue
• Reviews revenue-related dashboards and reports to identify trends, risks, and opportunities at the site or regional level
• Prepares summary reports for Operations and Finance leadership, highlighting key issues, resolutions, and outstanding risks
• Supports ad hoc data requests related to revenue performance and workflow improvement
• Provides ongoing education and coaching to clinic teams on revenue cycle, related workflows, and best practices
• Serves as a resource for Center Directors and site leadership related to revenue cycle questions and escalations
• Collaborates in a strong partnership with the Deputy Director of the Health Centers, Practice Managers, and Front-end teams
• Collaborates regularly with Information Systems to prioritize, manage, resolve, and implement JIRAs
• Participates in meetings, workgroups, and improvement initiatives as assigned

Qualifications

• Strong attention to detail with the ability to identify revenue risk early
• Ability to translate revenue cycle requirements into operational workflows
• Comfort working in fast-paced, highly collaborative environments
• Commitment to equity, access, and patient-centered care
• Professional judgment and discretion when handling sensitive financial information
• Sound judgment escalating issues to site leadership, financial leadership, and/or enterprise leadership as appropriate