Dental Revenue Cycle Liaison

Responsibilities

• Revenue Cycle Coordination & Issue Resolution
• Serves as the primary liaison between clinic operations and centralized billing teams.
• Tracks, escalates, and resolves site-level front-end revenue cycle issues.
• Facilitates timely communication between clinic leadership and billing to ensure issues are addressed and closed.
• Supports root-cause analysis of recurring revenue cycle issues and partners on corrective action plans.
• Front-End Revenue Integrity
• Supports clinic teams in maintaining accurate patient registration, insurance verification, eligibility confirmation, self-pay, and sliding fee discount compliance.
• Maintains monitoring of front-end workflows that impact billing accuracy and reimbursement.
• Reinforces standard operating procedures for front-desk, enrollment, and clinic support staff.
• Partners with Enrollment and site teams to address coverage gaps and payer transitions.
• Has regular on-site presence at Health Centers for front-end workflow observation, troubleshooting, and training.
• Charge Capture & Documentation Support
• Works with clinical and operational staff to ensure services are appropriately documented, and charges are submitted accurately and timely.
• Supports implementation and adherence to charge capture workflows aligned with payer and FQHC requirements.
• Identifies trends related to missing, late, or incorrect charges and collaborates with finance leadership to address gaps.
• Acts as a bridge between clinical operations and billing, optimizing reimbursement by auditing charge capture, resolving coding-related denials, and educating staff on documentation improvements.
• Analyzes denial trends, ensures compliant coding (CPT/ICD-10), and facilitates communication to maximize revenue.
• Data Monitoring & Reporting
• Reviews revenue-related dashboards and reports to identify trends, risks, and opportunities at the site or regional level.
• Prepares summary reports for Operations and Finance leadership, highlighting key issues, resolutions, and outstanding risks.
• Supports ad hoc data requests related to revenue performance and workflow improvement.
• Education, Training & Change Support
• Provides ongoing education and coaching to clinic teams on revenue cycle, related workflows, and best practices.
• Supports onboarding and training for new clinic staff related to registration, eligibility, and revenue-sensitive processes.
• Affords assistance with the implementation of new workflows, systems, or payer requirements impacting revenue cycle operations.
• Compliance & Audit Support
• Pairs with Compliance and Finance teams to support audit readiness related to billing, documentation, and front-end processes.
• Affords assistance with corrective action plans resulting from audits, OSVs, or internal reviews.
• Ensures revenue cycle practices align with HRSA Health Center Program requirements, Medi-Cal, Medicare, and payer contracts.
• Cross-Functional Collaboration
• Collaborates closely with Clinic Operations, Enrollment, Access, Quality, IT, and Compliance teams.
• Serves as a resource for Center Directors and site leadership related to revenue cycle questions and escalations.
• Collaborates in a strong partnership with the Deputy Director of the Health Centers, Practice Managers, and Front-end teams.
• Collaborates regularly with Information Systems to prioritize, manage, resolve, and implement JIRA’s.
• Participates in meetings, workgroups, and improvement initiatives as assigned.
• General Administration
• Documents issues, resolutions, and process changes to support transparency and continuous improvement.
• Performs other duties as assigned to support organizational revenue integrity and sustainability.

Qualifications

• Strong attention to detail with the ability to identify revenue risk early.
• Ability to translate revenue cycle requirements into operational workflows.
• Comfort working in fast-paced, highly collaborative environments.
• Commitment to equity, access, and patient-centered care.
• Professional judgment and discretion when handling sensitive financial information.
• Sound judgment escalating issues to site leadership, financial leadership, and/or enterprise leadership as appropriate.