Revenue Cycle Operations Liaison

Key Responsibilities

• Support practice-facing revenue cycle workflows, including registration accuracy, insurance verification, patient payment processes, Time of Service collection activities, charge capture, and routine charge audit follow-up.
• Monitor assigned practice charge audit and charge capture workflows to identify routine discrepancies, incomplete activity, documentation gaps, or process issues requiring follow-up.
• Serve as a point of contact between assigned practices and centralized revenue cycle, coding, compliance, CBO, and revenue integrity teams for routine questions, issue tracking, and process clarification.
• Deliver or reinforce standard training content for practice staff on front-end revenue cycle processes, charge capture expectations, tools, and established workflow standards.
• Support new practice implementations, acquisitions, go-lives, and workflow changes by coordinating training logistics, materials, practice readiness activities, and charge capture workflow adoption.
• Review assigned practice performance information, dashboards, charge audit results, or issue trends to identify routine gaps and escalate patterns requiring additional analysis or leadership attention.
• Document issues, track follow-up actions, and support resolution of practice-facing revenue cycle and charge capture concerns in partnership with practice leadership and centralized partners.
• Promote consistent adoption of organizational standards, policies, and best practices that support clean claims, accurate charge capture, reduced revenue leakage, compliance, and a positive patient financial experience.

Qualifications

• Bachelor's degree in healthcare administration, business, finance, health information management, or related field preferred; equivalent revenue cycle, coding, charge capture, or physician practice experience may be considered.
• 2-4 years of experience in revenue cycle, patient access, physician practice operations, charge capture, billing, business services, or related healthcare operations.
• Working knowledge of front-end revenue cycle workflows, including registration, insurance verification, eligibility, patient payment collection, charge capture, and practice-based financial processes.
• General understanding of coding, charge audit, compliance, and revenue integrity concepts as they relate to physician practice workflows.
• Ability to explain processes clearly, support training activities, document issues, and follow through on practice-facing concerns with guidance from more experienced team members or leadership.
• Experience using revenue cycle systems, practice management systems, electronic health record tools, dashboards, charge review work queues, or reporting resources preferred.
• Strong communication, organization, customer service, follow-through, and problem-solving skills.