Revenue Cycle Enterprise Scheduler-PAAS- Full time, Days

About the role

This position manages scheduling activities for multiple areas of Centra and is responsible for entering patient demographic information, ordering physician details, procedural and ICD-10 diagnosis codes, insurance information, and performing medical necessity verification. The role requires extreme accuracy in scheduling to optimize resource utilization and ensure both patient and physician satisfaction. You will work closely with leadership across all Centra service lines.

Responsibilities

• Schedules patients for various hospital services across all Centra facilities.
• Receives, validates, and attaches physician orders to patient records for hospital services.
• Manages accounts to meet Enterprise Scheduling scorecard standards of productivity and Revenue Cycle KPIs.
• Schedules cases to enhance utilization and efficiency, conserving physician time and optimizing patient visits (e.g., Radiology, Surgical, Mammography, Endoscopy, Cath lab, and other clinics).
• Complies with governmental regulations, including HIPAA, TJC standards, CMS, and Centra/Patient Access department policies.
• Utilizes scheduling processes to assign account numbers in registration systems for various hospital services and patient populations.
• Ensures all patient orders are compliant and electronically attached to patient records with high accuracy.
• Understands required data elements for each scheduled procedure and ensures accurate coding, correct side, demographics, etc.
• Responds to phone calls, emails, and other forms of communication professionally.
• Promotes a positive working environment and maintains open communication.
• Ensures data integrity for statistical validity and block maintenance/utilization.
• Provides courteous service to stakeholders (patients, families, teammates, and other departments) by resolving problems and strengthening relationships.
• Covers other shifts and departments within Acute Revenue Cycle as needed.
• Assists in training new hires.
• Performs other duties as assigned or requested.

Requirements

• High school diploma or equivalent.
• Proficient with Microsoft Office Products.
• Strong typing and spelling skills.
• Ability to multitask with data entry while using multiple computer applications.
• High level of customer service, attention to detail, critical thinking, and proficient written/verbal communication skills.

Preferred Qualifications

• Some college experience in healthcare, business, accounting, or professional certification.
• Associate or bachelor’s degree in medical/business fields.
• Patient scheduling/registration or medical office experience.
• Understanding and ability to communicate financial and insurance information.

Work Environment

• Moderate noise level, typical of office and healthcare settings.
• Exposure to controlled temperature environments (both hot and cold).
• No routine exposure to blood, body fluids, or tissues.

Physical Demands

• Regular communication with others.
• Frequent standing, walking, sitting, and use of hands/fingers for dexterity.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Medium workload: exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.
• Use of computers, scanners, fax/printers, and phones/phone queues.

Travel is expected to be between 0% - 10% of the time.