Revenue Analytics Manager

About the role

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. The company's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Key Responsibilities

• Sales, Marketing & CS Reporting
• Own recurring reporting across Sales, Marketing, and CS: pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data
• Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce
• Ensure reports are accurate, timely, and accessible to the right stakeholders
• Identify trends and surface insights proactively — don't wait to be asked
• Dashboard Architecture & Build
• Design and build standard and mid-complexity dashboards for GTM stakeholders
• Collaborate with the Senior Director on architecture for high-visibility exec-facing dashboards
• Establish dashboard standards: naming conventions, refresh cadences, data source documentation
• Maintain a self-service reporting culture — build dashboards people can trust and use without hand-holding
• Automation & Operational Efficiency
• Identify and eliminate manual, repetitive processes across the BD&I team and GTM stakeholders
• Build automated workflows in Salesforce, Looker Studio, and adjacent tools
• Document automation logic and maintain operational runbooks for key recurring processes
• Stakeholder Support
• Own complex and ambiguous ad hoc requests
• Translate business questions into clear analytical frameworks and communicate findings clearly — in writing, in dashboards, and in live settings
• Data Quality & Governance
• Serve as the escalation point for data quality and SFDC issues — investigate root causes and drive resolution
• Establish and enforce data standards across reporting domains you own
• Ensure GTM KPI definitions are consistent and documented

Qualifications

• 5–8 years in data analytics, business intelligence, or GTM/Revenue Operations — with meaningful experience at a startup or high-growth SaaS company
• Demonstrated ability to operate autonomously in an ambiguous, fast-moving environment
• Proven ownership of reporting across at least two GTM functions (Sales, Marketing, or CS)
• Strong proficiency in Looker Studio or comparable BI tool (Tableau, Power BI)
• Hands-on experience with Salesforce — reporting, data model, and CRM operations
• Working SQL with BigQuery or equivalent cloud data warehouse experience
• Strong written and verbal communication — comfortable presenting findings to leadership
• Hightly organized, detail-oriented, and able to manage multiple workstreams simultaneously

Nice to have

• Experience building Claude or LLM-powered internal tools or workflows
• Familiarity with Upside, Snowflake, or similar modern data stack tools
• Prior experience in a formal manager or team lead role
• Background in GTM compensation, quota, or territory analytics
• Exposure to board-level or C-suite reporting cycles
• Experience with Salesforce Flows or process automation

Benefits

• Competitive compensation & equity, aligned with experience and market benchmarks
• Comprehensive medical, dental, and vision insurance
• Remote-first culture with opportunities for in-person collaboration
• Professional development budget for courses, conferences, and ongoing learning
• Generous PTO and holidays
• Inclusive culture committed to diverse backgrounds and perspectives

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $120,000 - $175,000 + Equity