Revenue Analytics and Insights Manager

Accountabilities

• Develop analytics strategies, create customer intelligence frameworks, and deliver insights that improve retention, expansion, and operational effectiveness across the business.
• Own and continuously improve customer health scorecards by defining leading indicators across onboarding, adoption, renewal, expansion, and support activities.
• Develop analytics frameworks that enable customer-facing teams to make faster, data-informed decisions.
• Define and maintain customer experience metrics in partnership with cross-functional teams to establish consistent reporting standards.
• Build churn prediction models and identify customer risk signals before renewal periods.
• Surface expansion opportunities by analyzing customer behavior, product usage, and account health trends.
• Translate customer feedback and Voice of Customer insights into actionable recommendations for product and customer experience teams.
• Identify opportunities to improve operational efficiency through AI tools, automation, machine learning, and advanced analytics workflows.
• Maintain ideal customer profile (ICP) frameworks using customer, revenue, and market data.
• Partner with Customer Success, Account Management, Support, Sales, Product, and Finance teams as a strategic analytics advisor.
• Conduct cohort analysis, segmentation analysis, and capacity planning support to guide strategic decisions.
• Contribute to the development of standardized business metrics and reporting frameworks.
• Manage and mentor an analytics team member, supporting growth, performance, and analytical skill development.

Requirements

• Strong analytical expertise, business strategy skills, and customer-focused thinking, with experience translating complex data into meaningful recommendations for senior stakeholders.
• 5+ years of experience in analytics, business intelligence, revenue analytics, or customer analytics, ideally within a B2B SaaS or healthcare technology environment.
• Proven experience building customer health models, churn frameworks, retention analytics, or post-sale analytics programs.
• Demonstrated success improving operational metrics such as retention, forecasting accuracy, customer value, or customer experience outcomes.
• Experience using AI tools and automation solutions within an analytics or business context.
• Strong experience with CRM platforms such as Salesforce and business intelligence tools including Tableau, Looker, Metabase, or similar platforms.
• Able to transform complex business questions into structured analytical approaches and actionable solutions.
• Strong communication skills with the ability to present insights and recommendations to senior executives.
• Strategic, proactive mindset with a focus on measurable business impact.
• Strong systems thinking skills and the ability to connect data across multiple processes and platforms.
• Excellent project management skills with strong attention to detail and organization.
• Experience managing, mentoring, or developing team members.
• Experience in Revenue Operations, go-to-market analytics, Sales, Marketing, or Customer Experience functions is preferred.
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango is a plus.
• Experience with cohort modeling, lifetime value analysis, capacity planning, healthcare technology, or AI-assisted analytics tools is preferred.
• Familiarity with LLM APIs or AI analytics solutions is an advantage.

Benefits

• Competitive base salary range of $96,000 - $130,000 USD annually, with incentive compensation eligibility in most U.S. locations.
• Fully remote work flexibility, with options to work remotely, in-office, or through a hybrid arrangement depending on location.
• Health and wellness benefits available from day one.
• 401(k) plan with up to 4% employer match and immediate vesting.
• Flexible and generous paid time off.
• Employee stock purchase program.
• Professional development opportunities and continued investment in career growth.
• Opportunity to collaborate with a globally distributed team.
• Potential travel requirements, approximately once per quarter for employees outside the company’s primary office location.