Revenue Agent 2 (in-training) - Out of State/Multi Tax - Tumwater

About the role

The Department of Revenue's (DOR) Compliance Division is seeking a Revenue Agent 2 in-training to fill a Revenue Agent 2 vacancy on the Out of State/Multi Tax Team, located in Tumwater, WA. The hiring manager may start screening applicants as early as July 14, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Responsibilities

• Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
• Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork in-state and investigations on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
• Affords advice, instruction, and training to a diverse customer base.

Qualifications

• Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes – with a strong emphasis on effective professional telephone communication.
• Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.
• Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.
• Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.
• Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.
• Proven ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.
• Proven ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.
• Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.
• Proven ability to operate effectively in both office and field environments, including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.
• Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment.

Benefits

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Pay

The salary for a RA2 is range 50 ($4633.00 - $6229.00).

Schedule

The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($4108.00 - $5506.00).