Revenue Accounting Manager

About the role

At Northern Tool + Equipment, we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. Your top priority as an Accounts Receivable Manager is to manage and oversee all accounts receivable and fraud functions in a manner which will ensure timely and cost-efficient processing of orders, minimized chargeback losses and coordination of processes with the Company’s credit issuer.

Responsibilities

• Manages the relationship with the Company’s private label credit issuer, merchant card processing bank, gift card fulfillment provider, and check guarantee service.
• Ensures that all outstanding issues and processes between Northern and these vendors are resolved in a timely and professional manner.
• Manages all facets of fraud detection and prevention for card not present channels while also staying current with new fraudulent activities that may breach the organization’s security measures.
• Responds to escalated and complex inquiries forwarded by Credit Operations personnel that require additional follow-up.
• Manages the timely processing of check payments with mail orders and the related bank processing relationship.
• Manages the timely processing of customer refund checks.
• Maintains the outstanding refund check balance and partners with the Indirect Tax team to identify and comply with all unclaimed property laws.
• Develops reporting to monitor the type and amount of credit card fraud, returned checks and charge backs.
• Identifies changes in business processes to reduce or limit fraud and chargeback losses.
• Establishes the semi-annual budget for credit card discounts, gift card fulfillment costs, returned checks and credit card chargebacks based on current and historical trends.
• Performs all monthly close activities including, but not limited to, reconciliation of the accounts receivable sub-ledger, refunds due to Retail customers, and gift card liability accounts in an accurate and timely manner.
• Participates in and leads cross-functional process and system improvement initiatives.
• Understands and benchmarks the current order-to-cash processes, including involvement and recommendation in areas such as IT system upgrades, customer service processes, and sales team procedures.
• Monitors credit card fraud order activity and takes necessary action to reduce losses and increase processing efficiency of suspected fraud-order holds.
• Develops and maintains all documentation, supporting rationale and analysis to support all fraud prevention rule enhancements/additions ensuring a comprehensive audit trail is maintained.
• Maintains credit card chargeback losses and takes necessary action to reduce charge backs and aids increase recoveries on charge backs.
• Supervises and manages employees as it relates to all projects or related work, establishes key performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee development.

Requirements

• Bachelor’s degree in Accounting or Finance.
• 3+ years of experience with Accounts Receivable and Credit/Collections experience in a large private or publicly traded retail company with a strong internal control environment.
• 2+ years of relative experience in a similar fraud prevention position.
• 3+ years of supervisory experience with proven skills in the areas of motivation, employee development and change management.
• Experience managing relationships and usage of personal or business verification tools such as White Pages Pro, LexisNexis, etc.
• Thorough knowledge of accounting policies and procedures as they relate to the credit and collections function.
• Ability to establish strategic business processes to minimize chargebacks based on emerging patterns of fraudulent activity.
• Ability to determine effective collection plans in order to minimize delinquent accounts.
• Proven ability to build strong business relationships at all levels throughout an organization.
• Demonstrated high level of initiative and drive; ability to multi-task, work efficiently, problem solve and manage deadlines in a fast-paced, high growth environment.
• Experience with a large-scale ERP system; Microsoft Dynamics AX experience preferred.
• Broad knowledge of Order to Cash business requirements and processes.
• Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent organizational and prioritization skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite, particularly Excel and Access.
• Knowledge of fraud prevention and loss mitigation techniques.
• Experience with credit card processing systems and fraud detection tools.
• Understanding of regulatory compliance and legal requirements related to credit and collections.

Skills

• Accounts Receivable Management
• Credit/Collections Experience
• Fraud Prevention
• Supervisory Experience
• Verbal and Written Communication
• Microsoft Office Suite
• Regulatory Compliance Knowledge

Benefits

Comprehensive benefits package including medical, dental, vision, and a 401(k) plan with an enhanced company match. Generous employee discount on Northern Tool + Equipment products. Flexible work schedule options including remote work. Additional incentives and bonuses tied to performance and company goals.

Pay

$80,000 to $110,000 annually, with variable pay components and a competitive bonus structure.

Schedule

Full-time, 8-hour shifts, Monday - Friday, with a hybrid work schedule allowing for remote and in-office work.