Returns Processor

About the Role

Working under direct supervision of the Returns Lead, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Returns Processor accurately receives and processes customer product returns to enable credit back to customers in a timely manner. Responsibilities include unloading delivery trucks and opening and inspecting the product to confirm it meets the terms and condition of its return authorization. Reviews and updates the Sales order; documents the condition of the product. The Returns Processor engages other departments such as Customer Service, Receiving and Purchasing as needed.

Responsibilities

• Unloads and inspects product to confirm it meets the terms and condition of its return authorization.
• Keys received products in the ERP system correctly and credits to the Customer in a timely manner.
• Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory.
• Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care.
• Inspects monitors less than 27 inches to confirm no broken screens.
• Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location.
• Assists the Returns to Vendor Associates for additional information as needed for product in return location.
• Performs all other duties or special projects as assigned.

Requirements

• Basic computer knowledge with ability to operate keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Should be able to identify Item & SKU products.
• Basic Data Entry skills.
• Required knowledge of quality and inspection of product returns, may be learned on the job:
  • Product return knowledge with ability to verify the correct product was returned and contents are complete.
  • Hardware knowledge with ability to inspect Monitors under 27 inches by powering on units.
  • Computer tech skills with ability to follow a hard drive wiping process for any opened hard drives.
  • Package inspection knowledge with ability to verify packaging integrity to be safely transported and stored.
• Attention to detail in composing, keying, and proofing professional business materials.
• Have solid understanding of policies, procedures and contracts related to returns to vendor.
• Able to track, to validate and to maintain a working inventory.
• Adaptable with ability to switch tasks based on shifting priorities.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Interpersonal skills with ability to work well with all levels of the organization.
• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.
• Judgment with ability to formulate opinions, compare and decide with good sense.