Returns Operations Supervisor

About the Role

This is an onsite, on-the-floor, daily interactive role where you will oversee the daily activities of one or more operational units. You will maintain workflow, staffing, and scheduling to achieve targeted operational and financial results while ensuring compliance with operational policies and procedures. The position involves mentoring, coaching, and developing team members, as well as collaborating to drive team and company success.

Responsibilities

• Carry out established operations performance objectives focusing on employee safety, customer experience, productivity, quality, and cost.
• Oversee operational procedures, including product movement, processes, and inventory accuracy.
• Plan hourly, daily, and weekly staffing needs based on demand plans, productivity goals, and service level targets; communicate hiring needs to management.
• Track and communicate key metrics and KPIs to leadership and team members.
• Assist with planning, creating, maintaining, and achieving department-level budgets.
• Maintain a positive work environment and motivate staff to achieve high service and cost performance.
• Communicate daily operational goals to Shift Leads and team members, delegating assignments as needed.
• Address staff performance, quality, and attendance issues with timely coaching, training, and corrective action.
• Coordinate with other departments to align operations activities and priorities.
• Provide solutions to operational issues, troubleshoot problems, and escalate risks to management.
• Work with management to identify, evaluate, and improve operations continuously.
• Maintain discretion when handling confidential matters.
• Communicate complex operational and technical information effectively to teams, leadership, and vendors.
• Advocate for and maintain a safety culture, ensuring OSHA compliance and supporting safety programs.
• Adopt the BDJJ (Belonging, Dignity, Justice, & Joy) framework as a critical component of team leadership.
• Ensure building security and product loss prevention procedures are followed.
• Commit to personal and professional growth for yourself and your team.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Experience managing a large team.
• Experience reporting Key Performance Indicators (KPIs) related to shift operations.
• Exceptional leadership skills and excellent attention to detail for accuracy in data, reporting, and auditing.
• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
• Strong oral, written, and interpersonal communication skills.
• Intermediate technical aptitude, including general computer and network troubleshooting.
• Knowledge of operational processes and concepts, particularly in distribution and logistics within an e-commerce company.
• Ability to think critically and make sound business decisions.
• Able to access all areas of operations, including ascending and descending ladders, stairs, and gangways safely.
• Strong planning and organizational skills.
• Intermediate Excel skills.
• Adept at motivating others in a deadline-focused environment.

Nice to Have

• Associate or Bachelor’s degree in a relevant field preferred.

Schedule

Tuesday - Friday, from 6:00 AM - 4:30 PM.