Operations Supervisor, Returns

We need to output HTML fragment with sections: About the role? Actually we have Company Overview, Role Overview, Who You Are, Key Characteristics, Essential Duties And Key Responsibilities, Education & Experience, Skills & Abilities, Physical Demands and Work Environment, Note etc. We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to these headings where appropriate. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should use those exact headings? It says e.g., meaning examples. Likely we should use those headings where relevant. We need to include sections only when posting has real, specific content. So we need sections like About the role (maybe from Role Overview), Responsibilities (Essential Duties...), Requirements (Education & Experience + maybe Skills?), Qualifications (maybe Education & Experience?), Skills (Skills & Abilities), Benefits (none present), Pay (none), Schedule (none). We should not create Pay/Schedule/Benefits unless present. There's no explicit pay or schedule info. Benefits not mentioned. So we omit those sections. We need to avoid repeating job title as heading. No Job ID. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate like EEO etc. There's none. We need to output only HTML fragment. Let's extract content: Company Overview: description of RLX. Could be placed under About the role? Actually About the role could include company overview and role overview. But we have separate sections: About the role (maybe company overview + role overview). Responsibilities (Essential Duties...). Requirements (Education & Experience). Qualifications (maybe same as Requirements? But we can combine). Skills (Skills & Abilities). We'll need to decide. Better to follow typical job posting sections: About the role (company overview + mission), Responsibilities, Requirements, Qualifications, Skills. However we have overlapping. We must not create thin sections. Use substantive content. Let's map: - About the role: Could include Company Overview and Role Overview (Mission, Core Objective). That's substantive. - Responsibilities: Essential Duties And Key Responsibilities (list). We'll break into sub-sections? Probably just a list. - Requirements: Education & Experience Required Qualifications (Education, Knowledge, Skills, and Abilities). That's basically qualifications. - Qualifications: maybe we can treat as same as Requirements? But we need distinct sections only if content distinct. Could combine Education & Experience and Skills & Abilities into Qualifications and Skills? Actually we have Skills & Abilities separate. Thus we could have: - About the role (company overview + role overview) - Responsibilities (Essential Duties...) - Requirements (Education & Experience) - Skills (Skills & Abilities) We could also include Key Characteristics as part of Requirements or Qualifications? It's more about personal traits. Could be under Requirements or Qualifications. But we have no separate heading for Key Characteristics. Could incorporate into Requirements as a list. But instruction: use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should try to use those exact headings where possible. Let's decide to use:

  About the role

  Responsibilities

  Requirements

  Skills

  We could also add

  Qualifications

  if we split Education & Experience there, and Skills separate. But then Requirements could be something else like "Key Characteristics". However we have no heading for Key Characteristics. Might be okay to put Key Characteristics under Requirements as a list. But we need to avoid thin sections. If we make both Requirements and Qualifications, each may be thin. Better to combine Education & Experience and Key Characteristics into Requirements, and Skills & Abilities into Skills. Thus: About the role: Company Overview + Role Overview (Mission, Core Objective) Responsibilities: Essential Duties And Key Responsibilities (list) Requirements: Education & Experience Required Qualifications + Key Characteristics (list) Skills: Skills & Abilities (list) We must not repeat job title. Now format: - About the role: prose paragraphs (maybe two

  ). - Responsibilities: list of duties. The Essential Duties section has multiple paragraphs with bold headings like "Returns Operations Lead", "Compliance & Reporting", "Process Improvement", "Customer & Client Service", "Team Leadership". We can treat each as a list item? Or we can keep prose but instruction: use

  • for any list of duties/requirements/benefits. So we should convert each duty into list items. Could group under headings? But we cannot add extra headings besides the allowed ones? We could still have

    for section headings only; inside we can have

    and

    . We can keep the bold headings as part of
    • text. Thus:
      • Returns Operations Lead: daily returns operations — end-of-day intake, check-in of reschedules, dispositioning, and restaging — in line with client quality and production standards. Lead the check-in process for reschedules and undelivered product brought back from routes. Process and monitor returns through the client portal at participating locations. Ensure proper documentation and system entry for every returns transaction to support inventory accuracy and client reporting.
      • Compliance & Reporting: Support audits and ensure returns processes align with RLX and client-specific requirements. Maintain timely, accurate reporting of returns and carrier compliance against client standards and the agreed-upon communication mechanism. Identify and escalate product or process discrepancies, including damaged, misrouted, or undocumented returns, to location management for resolution per RLX SOPs.
      • Process Improvement: Lead and support process improvement initiatives to streamline reverse logistics operations and reduce return rates. Partner with outbound and warehouse leadership to identify root causes of returns and fix them at the source.
      • Customer & Client Service: Serve as the primary on-site point of contact for client escalations on returned or damaged product; provide a clear answer and a clear next step. Maintain professional working relationships with location management, peers, client representatives, and independent carrier partners.
      • Team Leadership: Provide day-to-day direction to Warehouse Associates and other Extra Milers supporting returns activity. Coach in the moment; give clear, direct feedback and hold the team to RLX and client standards. Move inventory safely using material handling equipment as needed. Partner with the General Manager on staffing, performance, and Extra Miler development. Perform other duties as assigned (may vary based on client requirements).
      That preserves details. - Requirements: Education & Experience Required Qualifications + Key Characteristics. Education & Experience: list items: - High School Diploma or GED required. - Experience supervising frontline Extra Milers or equivalent operational team leadership in a warehouse, distribution, or final mile environment preferred. - Reverse logistics, returns, or 3PL warehouse operations experience strongly preferred. Key Characteristics: list items (Accuracy-Minded, Reverse Logistics Owner, Process Improver, Clear Communicator, Decisive Under Pressure). We'll include as list items. Thus Requirements section will have a
      with those items. - Skills: Skills & Abilities list: - Strong people leadership and operations supervision skills — comfortable directing daily work, giving feedback, and holding a standard. - Working proficiency in Microsoft Office (Excel, Outlook, Teams) and the ability to learn client-specific returns, inventory, and reporting platforms quickly. - Clear verbal and written communication; able to communicate effectively with Extra Milers, clients, and independent carrier partners. - Strong customer service skills, including conflict resolution. - Comfort with material handling equipment for routine inventory movement (safety-certified per RLX/site requirements). - Ability to adapt to changes in a fast-paced operations environment. - Willingness to work extended hours as the operation requires, and to travel occasionally as business needs dictate. We should also include Physical Demands and Work Environment? That's not covered by allowed headings; but we could incorporate into Requirements or Skills? It's not a skill, but could be under Requirements as additional items. However we already have Requirements full. Could add a separate section? Not allowed headings. Could we add a

      for Physical Demands? Not in list but instruction says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It might be okay to add other headings but they'd be non-standard. Safer to incorporate Physical Demands into Requirements or Skills as list items. We can add items under Requirements: Physical demands: regularly required to remain stationary, work standing, communicate effectively, move about warehouse, occasionally lift up to 50 pounds, may require extended work hours and travel. But note extended hours and travel already in Skills. We'll avoid duplication. Thus add to Requirements list items about physical demands. Now ensure we don't include boilerplate like "Note This job description..." etc. Remove that. Now produce HTML fragment:

      About the role

      Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

      Mission: The Operations Supervisor, Returns exists to make the reverse side of the operation work — making sure undelivered product comes back, gets accounted for, gets restaged or returned, and gets reported accurately. The Operations Supervisor, Returns owns the returns rhythm of a profit center: returns intake at end-of-day, check-in of reschedules brought back from routes, documentation and system entry, restaging where applicable, and process improvement to reduce return rates over time. This role works both the warehouse floor and the office, partners with onboarding teams as new independent carriers are added to the network, and serves as the on-site point of contact when the client needs answers on returned or damaged product. Core Objective: To deliver consistent, accurate reverse logistics by running returns intake, documentation, and reporting with discipline, empowering Riverstone to be the first fully integrated, coast-to-coast, big & bulky logistics company in North America.

      Responsibilities

      • Returns Operations Lead: daily returns operations — end-of-day intake, check-in of reschedules, dispositioning, and restaging — in line with client quality and production standards. Lead the check-in process for reschedules and undelivered product brought back from routes. Process and monitor returns through the client portal at participating locations. Ensure proper documentation and system entry for every returns transaction to support inventory accuracy and client reporting.
      • Compliance & Reporting: Support audits and ensure returns processes align with RLX and client-specific requirements. Maintain timely, accurate reporting of returns and carrier compliance against client standards and the agreed-upon communication mechanism. Identify and escalate product or process discrepancies, including damaged, misrouted, or undocumented returns, to location management for