Operations Coordinator, Returns

Essential Duties And Responsibilities

• Adhere to LEAN six sigma principles throughout the warehouse
• Following SOPs for the product return and truck check-in process each day
• Ensuring accuracy with reason codes for each item that is returned to the facility
• Ensuring timely reporting of returns compliance
• Ensuring key performance indicators are met
• Supporting activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our Motor Carriers and clients
• Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• A High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Physical Demands and Work Environment

• Regularly required to move, stand, and bend for long periods of time
• Ability to communicate effectively with coworkers and outside stakeholders in person, and from time to time, utilize computer-related messaging
• Moves/manipulates various objects
• May require extended work hours and travel