Operations Supervisor

About the role

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. This may also be a development position to prepare incumbents for the Operations Manager role.

Responsibilities

• Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Ensures all warranty policies and procedures are executed
• Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
• Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management: Provides management, training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
• Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
• Conduct customer visits as required by the Customer Care Plan
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
• Evaluates needs and makes recommendation for shop tooling and equipment requirements
• Afford assistance in the management and oversight of vehicle specifications and vehicle in· service/out-service process
• Afford assistance in ensuring all vehicles have required specifications in SAM
• Responsible for Parts Inventory management, policies and procedures
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
• Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Ensure Cleanliness and quality of repair for all maintained vehicles
• Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Afford assistance in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Afford accountability for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Accountable for maintenance of all relevant documentation required to meet