Returns Material Handler

Responsibilities

• Takes direction from the Returns Lead to load and unload materials on and off trucks, pick, pack, and ship materials back to suppliers.
• Knows how to identify proper shipping labels and coordinate and palletize product for shipment.
• Works in a warehouse environment as a certified forklift operator.
• Collaborates with other departments including Customer Service, Refurb, Receiving, Return to Vendor Associates, Purchasing, and external Connection Customers, carriers, and Vendors.
• Ensures all returns to be shipped are processed accurately and in a timely manner according to company policy to ensure timely reimbursement to Connection.
• Assists the Returns team in processing and warehousing all returned items.
• Maintains 100% accuracy on all inventory and ensures it is placed in proper locations.
• Aids in evaluating and reclassifying Open Box and Scratch and Dent product not processed in the Refurb Lab.
• Prepares and monitors inventory of liquidation/destroy product to ensure proper disposition.
• Pulls product from sellable locations as directed to be dispositioned.
• Provides answers to any questions that arise regarding product within the Returns Department.

Qualifications

• One or more years of experience in a similar role.
• Basic computer knowledge with the ability to operate a keyboard for data entry.
• Working knowledge of Microsoft Office Suite with the ability to create documents or simple spreadsheets.
• Strong communication skills and customer service experience.