Returns and QC Specialist

About the role

This role is based in Carlisle, Pennsylvania. Carlisle is considered one of the best places to live in Pennsylvania, and USA Today even nominated it as one of the Best Historic Small Towns in 2022. Carlisle is also a history lover’s dream, as it played a significant role in the Revolutionary War. Amid this charming town, the REP kitchen is always stocked with healthy snacks, energy drinks, and protein. This is not a remote position and requires you to work in the office five days a week (but that endless stream of healthy treats in a supportive and fun environment makes this office experience a reward, in and of itself).

Essential Functions

• Process all customer returns efficiently and accurately within 1 business day of receipt.
• Perform detailed assessments to determine disposition: restock, rebox, rework, clearance, or scrap.
• Own the end-to-end return workflow, including labeling, staging, physical movement, and system updates.
• Maintain accurate records of all return activities in the WMS system.
• Identify trends in return reasons and collaborate with QC on recurring product or packaging issues.
• Assist with product Quality Control Department through quality functions, including:
• Conducting dock audits by assembling new product launches per manual and documenting feedback.
• Performing inspections for first and second manufacturing runs when needed.
• Executing spot checks as directed by QC leadership.
• Managing rework projects when necessary.
• Participating in weekly MRB (Material Review Board) meetings to disposition held inventory.
• Repack and recondition returned products to meet resale standards whenever possible
• Identify trends in return reasons and communicate recurring issues to Quality Control and Operations teams.

What You’ll Bring

• Detail-oriented mindset with a strong sense of ownership and accountability.
• Proven ability to work independently while maintaining collaboration with cross-functional teams.
• Strong problem-solving and decision-making skills, especially around inventory assessment.
• A drive for process improvement and a continuous improvement mentality.
• Basic understanding of warehouse systems, inventory control, and quality assurance practices.
• Ability to thrive in a fast-paced environment and be open to cross-training with other essential distribution center activities when needed (picking, packing, unloading).
• Physical ability to perform warehouse tasks including lifting, sorting, and handling products.

Core Competencies

• Decision Making- The ability to evaluate information, assess risks and opportunities, and choose the best course of action in a timely manner.
• Problem-Solving & Root Cause- The skill of identifying challenges, analyzing contributing factors, and developing effective, sustainable solutions.
• Operational Flexibility & Adaptability- The capacity to adjust strategies, priorities, and approaches in response to changing conditions, demands, or unforeseen challenges.
• Self-Motivated- A strong internal drive to take initiative, remain productive without constant supervision, and actively seek ways to improve performance or contribute to team success.
• Inventory & Quality Control Accuracy- The ability to maintain precise inventory records and ensure products meet quality standards through consistent monitoring, verification, and corrective actions.
• Process Optimization- The skill of evaluating workflows, systems, and resources to identify inefficiencies and implement improvements that enhance productivity, reduce costs, and maintain or improve quality.

What's in it for You

• Compensation base range: $23 - $28 per hour with company bonus potential.
• Day One Benefits!
• Medical, dental, vision insurance (Competitive Benefits packages Offered)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)
• Recharge Yourself!
• 3 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid parental leave starting day one
• Birthday - Paid day off
• Pumped-Up Perks!
• Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment and apparel
• Daily snacks and drinks provided by REP (for on-site employees)
• Fitness-casual attire
• Company- and team-building events
• Professional growth and development within the organization
• Life-work balance

Physical Requirements

• While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse.
• Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.