Returns Specialist and Product Technician

Duties and Responsibilities

• Process all returns from SolidSignal.com and third-party vendors such as Amazon, eBay, Walmart, Wilson, and BestBuy.
• Evaluate returns including verifying the item serial number to determine whether they are the correct item.
• Test and vet returned items to verify if they are defective, their quality, and their eligibility for resale.
• Open cases with Amazon.com if necessary for unacceptable returns.
• Issue refunds to customers for returned products.
• Order replacement parts for returned products as necessary.
• Create new parts in NetSuite when necessary for listing refurbished items for sale and any other purposes.
• Cook with the receiving team in the warehouse to ensure accuracy of received inventory.
• Program Anchor units and receive units into inventory as finished goods.
• Run software updates for Anchor units if applicable.
• Provide product feedback to necessary parties to support improvements in customer experience.
• Warehouse responsibilities as necessary.
• Other projects as assigned.

Required Skills/Abilities/Competencies

• Strong technical aptitude.
• Excellent communication skills, both oral and written.
• Basic math skills.
• Strong analytical and problem-solving skills.
• Ability to work independently.
• Ability to create and maintain Microsoft Excel files.
• Ability to perform basic warehouse tasks such as picking, packing, and shipping.
• Highly proficient with personal computers and able to learn new software.
• Strong planning and organizational skills.

Education and Experience

• A high school diploma or equivalent.
• 2-3 years of experience working in a fulfillment center environment preferred.
• 2-3 years of technical support and/or product testing experience preferred.
• NetSuite experience a plus.

Physical or Other Requirements

• Ability to sit for up to 8 hours per day at a computer.
• Ability to walk, bend frequently, and lift up to 50 pounds.
• Ability to work on your feet and traverse a warehouse environment throughout the day.