Return Merchandise Authorization Coordinator, North America

About the role

As Return Merchandise Authorization Coordinator, North America, you will handle all RMA cases, contact Tesla Channel Partners to notify them about RMAs and required documentation. You will serve as the link between our technical support team, fulfillment, sales team, and channel partners, ensuring spare part requirements are handled with care and partners receive parts on time along with reimbursements for service and labor. You will also support our logistics team in managing spare parts stock, small order picking, and outbound logistics. This role may be based in Buffalo, NY or Henderson, NV.

Responsibilities

• Execute RMA transactions, including ordering replacement units, setting up reimbursements, and educating partners on Tesla’s return process and warranty
• Manage stock, optimize parts mix, and identify slow and fast movers to avoid excess stock
• Handle invoices, create POs, and track payments received
• Coordinate schedules with channel partners
• Communicate with Tesla teams such as Supply Chain and Manufacturing
• Interface daily with Tesla channel partners, field personnel, and customers
• Coordinate RMAs with technicians and channel partners, verifying successful service completion

Requirements

• Work experience within a Logistics or Distribution Center environment
• Familiarity with FedEx, UPS, and ODFL shipping software
• Ability to read and fill out material transfer forms
• Command of the English language, both written and verbal
• Reliable, committed, quality-focused, and a self-starter
• Ability to maintain a safe working environment
• Typing speed of 55+ WPM

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution options
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life and AD&D insurance
• Short-term and long-term disability insurance (90-day waiting period)
• Employee Assistance Program
• Sick and vacation time (flex time for salaried positions, accrued hours for hourly positions) and paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program