Returns Coordinator

Returns Processing

Receive, inspect, and process customer and vendor returns for accuracy and condition.
Determine appropriate disposition (restock, refurbish, liquidate, or dispose) per company guidelines.
Process returns transactions and update inventory records in Shopify/NetSuite.
Collaborate with the Quality and Packaging teams to identify opportunities that reduce product damage and customer returns.

Sample Program Fulfillment

• Pick, pack, and ship product samples to customers, vendors, and sales teams.
  Maintain accurate sample inventory and replenish sample stock as needed.
  Track sample requests to ensure timely turnaround and fulfillment accuracy.

General Warehouse Operations

• Support cycle counts and inventory accuracy initiatives.
  Assist with receiving operations, including unloading, staging, and put-away of inbound product.
  Maintain organized storage locations, aisles, and returns processing areas.

What We’re Looking For

• 2+ years of warehouse, returns, or order fulfillment experience.
  Experience with inventory or order management systems (Shopify, NetSuite, or similar).

Qualifications

• Strong attention to detail and safety awareness.
  Ability to work independently and as part of a team.
  Ability to lift up to 50 lbs.
  Frequent walking, bending, and material movement.

Skills

• Warehouse, returns, or order fulfillment experience.
  Inventory or order management systems (Shopify, NetSuite, or similar).

Benefits

• Competitive Base Salary in line with market expectations.
  Medical, Dental, and Vision plans.
  401(k) Safe Harbor Plan with 4% employer match dollar for dollar.
  Paid vacation allocated by position, and numerous paid holidays.
  Paid Parental Leave.
  Paid Sick Days (based on applicable state laws).

Pay

$18.00 per hour.

Schedule

1st shift, M-F, 40 hours per week.