Return Desk Associate

Job Description

What This Position is All About

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Who You Are

• Strong interpersonal skills, and are customer service orientated
• The ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required
• Knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Able to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Able to influence team to follow store policies & procedures to help in decision-making

Daily Functions

• Opening/ Closing of digital return register
• Maintain a neat and organized environment
• Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
• Ensure product is secured to standard
• Maintain integrity of product, by ensuring all .com returns are separated, organized and secure
• Resolve customer issues both internal and external

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)