Retirement Benefits Call Center Representative

About the role

As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.

Responsibilities

• Answer inbound calls regarding pension and retirement benefit inquiries
• Aid participants with questions related to pension plans, payments, forms, and account information
• Research and resolve participant concerns professionally and efficiently
• Review and explain required documentation and next steps to callers
• Maintain productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure timely issue resolution

Requirements

• Previous customer service and call center experience
• Pension or retirement benefits experience preferred
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to explain pension and retirement benefit information clearly and professionally
• Problem-solving skills with the ability to handle sensitive or complex inquiries
• Able to multitask while maintaining accuracy and quality
• High school diploma or GED preferred

Qualifications

To be successful in this role, you should have:

• Previous customer service and call center experience
• Pension or retirement benefits experience preferred
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to explain pension and retirement benefit information clearly and professionally
• Problem-solving skills with the ability to handle sensitive or complex inquiries
• Able to multitask while maintaining accuracy and quality
• High school diploma or GED preferred

Skills

Strong communication and active listening skills, ability to navigate multiple computer systems and tools efficiently, strong attention to detail and ability to work in a fast-paced environment, ability to explain pension and retirement benefit information clearly and professionally, problem-solving skills with the ability to handle sensitive or complex inquiries, ability to multitask while maintaining accuracy and quality.

Benefits

Health benefits for you and your family, including medical, dental, and vision, starting on day 1

Paid Time Off (PTO)

Opportunities for growth and advancement

Team-oriented work environment

Pay

Pay: $17/hour- Please note this pay rate may be below your state's minimum wage. Please take this into consideration when applying.

Schedule

Monday - Friday | Must be available to work any 8-hour shift scheduled between 8:00 AM - 8:00 PM EST