Retention Specialist

Overview

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Retention Specialist who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Bilingual Spanish or Creole Speaking Retention Specialist!

Pay & Schedule

• Weekly pay: $23.00-$24.00 per hour
• Office hours: Monday-Friday, 8:30am-5:00pm or 9am-5:30pm
• Office address: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

• Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
• Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
• Process Management: Stay organized and ensure all processes are followed to retain patient services.
• Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
• Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.

Qualifications

• Education: High school diploma or equivalent (required).
• Language Skills: Bilingual in Spanish or Creole (preferred).
• Tech-Savvy: Comfort with Microsoft Office, especially Excel.
• Communication: Strong verbal skills, including listening, advising, and consulting.
• Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
• Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).