Retail Trainee (45745)

About the Role

This temporary position is designed to train and support individuals in all core areas of retail store operations, including donation intake, sales floor maintenance, and merchandise processing. The role supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.

This is a non-exempt, temporary position supervised by the Store Manager and Assistant Manager, with a path to permanent employment after 90 days based on performance, work ethic, and cultural fit.

Responsibilities

• Ensure World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assist with unloading donations from donors’ vehicles and process donations left outside the store, maintaining an accurate count.
• Sort donations into designated equipment and separate sellable from unsellable items.
• Sort, price, and prepare merchandise for display; clean, hang, and rotate merchandise on the sales floor.
• Load large purchases for customers and maintain cleanliness and organization of dressing rooms and sales floor.
• Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Maintain a clean and empty workstation at the end of each shift.
• Ensure the exterior and interior of the donation area meet Goodwill’s standards.
• Keep aisles free from debris in the production area and maintain adherence to all company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.
• Ability to interact cordially and productively with a variety of people.
• Ability to market Goodwill and explain the mission to the general public.
• Ability to take initiative and work well with little supervision.
• Ability to work a flexible schedule including nights and weekends.
• Ability to distinguish between better name-brand merchandise.

Physical Requirements

• Frequent bending, stretching, and stooping.
• Prolonged standing, walking, and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Repetitive use of fingers, hands, and wrists.

Working Conditions

Frequent physical exertion and exposure to unfit donated goods.

Critical Performance Factors

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization