Retail Associate

About the role

Fever is the world’s leading tech platform for culture and live entertainment, democratizing access to culture and entertainment with proprietary technology and a data‑driven approach. The platform inspires over 300 million people in +55 countries each month and partners with leaders such as Netflix, F.C. Barcelona, and Primavera Sound. As a Retail Associate you will assist the Retail Supervisor in managing and operating the retail facilities onsite during a nighttime woodland‑trail event tied to a popular movie franchise, helping guests enjoy food, beverages, and merchandise inspired by the films.

Responsibilities

• Assist the Retail Supervisor to manage all aspects of retail operations – inventory management, scheduling, staffing, cleanliness, preparations, etc.
• Help manage the overall organization, planning and operations of the retail set‑up and teardown.
• Supervise the team during initial inventory and unboxing of all merchandise.
• Manage scheduling, training and supervising of all retail staff.
• In coordination with the Fever‑Ops team and Event Management, help set up the POS systems at each point of sale.
• Oversee, direct, and evaluate flow of service and all sales positions.
• Monitor all cash/card transactions.
• Resolve customer complaints, concerns and general needs.
• Willingness to delegate and execute all other related duties.
• Address and communicate all staff‑related issues to on‑site managers and local labor provider.
• Work with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise.
• Ensure crew welfare – shift patterns run smoothly and breaks are implemented.
• Assist guests in retail areas, help them find items, get checked out, and answer questions.
• Help create a team atmosphere and have fun performing tasks.

Qualifications

• 3+ years previous experience in retail management or supervisory experience.
• Excellent leadership skills with the ability to train and lead others while holding them accountable for results.
• Strong communication skills, including the ability to work cross‑functionally with all levels and teams.
• Experience using Google Drive and the Google suite (Sheets, Docs, Google Meet).
• Passionate about creating a unique and exceptional customer experience.
• Business‑minded and analytical, understanding levers to pull to fuel business and hit performance metrics.
• Solutions‑oriented.
• Positive, outgoing, energetic demeanor; able to maintain a good attitude.
• Ability to deal with stressful situations calmly and professionally.
• Professional appearance and demeanor.
• Ability to work days, nights, weekends, and holidays as needed.
• Preferably able to stand for extended periods, lift up to 25 lbs. unassisted,