Retail Team Member - River North

The Bakery

Brief Description
Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald opened Levain Bakery in New York City in 1995. The iconic chocolate chip walnut cookie was born from their desire to fuel their training, and the bakery quickly became a beloved local spot and a destination for cookie lovers.

Vision & Mission
To give rise to lifelong memories
To bring together people who treat their work and the craft of baking with great care.

Core Values
Welcome All
Work Hard and Be Kind
Lead with Heart
Rise Up
Savor It

THE ROLE: RETAIL TEAM MEMBER

Job Responsibilities

• Lead with curiosity and compassion by showing care for your co-workers and building meaningful connections that broaden your perspective
• Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions
• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Previous retail or customer service experience is preferred
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push up to 25+ pounds, including overhead
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing

Compensation & Benefits

• $17-19.25/hour + tips
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.