Retail Systems Security Technician

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program

Responsibilities

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that ensure a first-time fix.
• Demonstrate and train customers on how to use their equipment properly.
• Communicate customer satisfaction, potential sales opportunities, or recurring problems to your manager.
• Take care of other tasks as needed.
• Maintain an inventory of parts stock for our customers; including ordering parts and shipping used parts after use.
• Perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Complete all required EAS and Video trainings and certifications.
• Travel and work overtime as needed.
• Read and interpret blueprints and Scope documents.
• Mentor and train others.
• Perform service on more complex integrated solutions.

Requirements

• Associate degree in Electronics and/or Networking, or career equivalent required; military experience preferred.
• General knowledge of electronics.
• Strong understanding of Networking fundamentals.
• Excellent written and oral communication skills.
• Valid driver’s license.
• Working knowledge of MS Office and basic PC skills.
• Highly organized, strong interpersonal skills, and ability to work independently.
• Willing to obtain or have State License as required (State Dependent).
• Mechanical aptitude and ability to use hand and power tools.
• Capable of performing physical labor and working in unusual positions.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Ability to work independently or as part of a team.

Preferred Skills

• Networking Certification.
• 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems.
• Highly adaptive to industry changes and a strong work ethic.

Pay

Hiring hourly range: $33-$44 (Hourly rate determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).