Retail Security Systems Technician

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments, handling installation, repair, and service support for Inventory Control and Video equipment. Success in this role comes from technical accuracy, customer collaboration, and a commitment to continuous improvement.

Key Responsibilities

• Install and repair Inventory Control and Video equipment in retail environments.
• Respond to service calls efficiently and maintain accurate records of work performed.
• Work directly with customers and team members to resolve issues promptly and provide equipment training.
• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery.
• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.
• Support safe, effective field work while representing Johnson Controls professionally at customer sites.

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.
• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.
• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.
• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.
• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.
• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• Possession of an EL 06 License.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Nice to Have

• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.