Retail Supervisor-TOWSON TOWN CENTER

Career Development

Attract, hire, develop, inspire, and retain top talent. Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues. Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.

Responsibilities

• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Benefits

• Robust medical, dental, vision and pharmacy coverage.
• On-demand access to your earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a complimentary Care.com subscription.
• Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

Schedule

All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Pay

Qualified candidates will be offered competitive pay and benefits commensurate with their qualifications and experience.