Retail Supervisor
About the role
Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionate, curious, and customer obsessed, say “I do” and apply today!
Responsibilities
- Leads and models a customer first culture across all roles.
- Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
- Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
- Analyzing and Decisions Making
- Maintain store payroll to ensure hours do not exceed the monthly budget, accurately monitor and acknowledge timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
- Achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
- Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first quality standards for all merchandise.
- Build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.
Requirements
- High School Diploma or degree.
- Two-four years prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Qualifications
- Dynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach.
- Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
- Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
- Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
Skills
- Customer Focus
- Active Floor Management
- Coaching and Training
- Inventory Management
- Performance Communication
Benefits
- Part Time Benefits Include Rewarding Environment and Competitive Pay
- Team Bonus Dayforce Wallet – Get Paid Early!
- Referral Incentive Program
- Generous Dream Maker Discount
- After First Pay Period Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discounts for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Pay
The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.
Schedule
Full time hours Sunday through Saturday 40 hours a week
Physical Demands
- Stand, walk, and sit for extended periods of time.
- Reach for tools and objects with hands and arms.
- Climb stairs.
- Stoop, kneel, crouch, or crawl.
- Talk to and hear customers.
- Lift to 25 pounds.
Other Duties as Assigned
Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days. Other duties as assigned.
Equal Opportunity Employer
We encourage applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.