Retail Supervisor-Tanger Outlets at Fort Worth

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrive in a customer-first based retail environment.
• Able to foster a customer-focused selling culture.
• Able to communicate effectively, be open to feedback, and adapt quickly.
• Able to provide in the moment coaching to associates.
• Able to de-escalate store and customer situations effectively.

Requirements

• High school diploma, GED certificate, or Relevant Work Experience

Qualifications

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Skills

• Leadership
• Customer Service
• Teamwork
• Problem Solving
• Communication

Benefits

• Career Development
• Medical, Dental and Vision Benefits
• 401k Plan
• PTO
• 40% Discount
• Parental Leave
• Fun Stores

Pay

$17.00 per hour

Schedule

Full-time